Support Specialist
Support Specialist
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Job Description
Summary/Objectives
The Support Specialist roll will work on assigned projectsto help make sure the print projects are completed correctly and on a time sensitive basis. This position will coordinate outside vending with quotes proofs timeframes and POs.
Essential Functions
- Ability to establish and maintain excellent working relationships.
- Effective team collaboration.
- Be comfortable presenting ideas and able to manage professional critique.
- Operation of various equipment throughout production when needed.
- Ensure Customer satisfaction.
- Meet emergency deadlines.
- Design and Pre-flight files.
- Quality Check finished product to customers.
- Guide the customer by advising best practices to meet their needs.
- Confidence to work within multiple areas within the organization to deliver projects from concept to completion.
- Ability to working on multiple projects at any time.
- Balance workload between Support Specialist Team and Designers.
Assist with Inventory for specialty projects.
Communicate with near-site production facility pertaining to specialty print requests and overflow.
Responsible and cross-trained to manage all Form creations and revisions.
Responsible and cross-trained to manage all print requests and marketing materials.
Complete tasks within target due dates.
Use programs in the Adobe Suite Microsoft Office Suite and various software on a daily basis to prepare client files for printing.
Review all proofs before sending to customer and manage proofs to customer for final approval and/or any edits with the job.
Quality check work including digital and print pieces.
Consults with users regarding needs resources and time frames.
Support Specialists cross-trained to work in job ticketing and web to print software applications.
Performs additional duties as assigned.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.
Physical Demands
Will be working with printing equipment and on their feet on and off through out the day.
Position Type/Expected Hours of Work
Full time position with some over time depending on what the project needs for completion.
Required Education and Experience
- High School Diploma
Preferred Education and Experience
- Some experience in a print shop setting.
AAP/EEO Statement
RJ Youngprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Other Duties
Please note that the job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
