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Job Location drjobs

Albuquerque, NM - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Overview

Now hiring a Patient Scheduler II!


Presbyterian Healtchare is hiring a Patient Scheduler II to provides exceptional patient experience for each patient case. Accuracy in scheduling is paramount in performance. Uses advanced visit types in a multi-disciplinary specialty. 100% validation prior authorizations/certifications/referrals are in place PRIOR to procedure. Perform non-clinical pre-surgery patient and family education. Coordinate admission paperwork when applicable. Other duties as assigned.

Why Join Us

  • Per Required Need - Exempt: No
  • Job is based at PMG - Las Estancias
  • Work hours: Varied Days and Hours
  • Benefits: We offer a wide range of benefits including medical wellness program vision dental paid time off retirement and more for FT employees.
  • Benefits: PRN/PT (working less than a .45 FTE) employee benefits available for this position such as medical gym memberships and an employee wellness program.

Qualifications

  • Academic Preparation: High school or equivalent Short-term training in Medical Terminology.

  • Experience: A minimum 12 months experience in a clinical setting Proficiency in prior authorization/certification/referral process Must pass EPIC competency for Registration at completion of Epic Clerical Training class

  • Abilities: Performs appointment scheduling for patient via the telephone or in person to include testing procedures and clinician appointments Coordinates advanced scheduling guidelines to include surgeons resources proctors etc. Requires strong organizational skills Must be able to function under pressure while maintaining professionalism Working knowledge of CPT and ICD-10 coding

  • Pass annual competency exam for all areas of responsibility.
  • Attend Quarterly MSO meetings.
  • Attend Staff meetings
  • Attend Employee Forums

Responsibilities

  • Achieve exceptional patient experience for patients and patient families by using CARES AIDET and EPE tools.
  • Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
  • Ability to manage conflict and appropriately request the help of a supervisor when needed
  • Round with patients waiting to insure their comfort and to inform of delays when applicable
  • Performs the patient scheduling process and validates accurate patient demographics
  • Guide informed dialogue with patients and patients representatives regarding in-network coverages (respecting CDS and RDS guidelines)
  • Set patient expectations regarding Prior Authorization Referrals and out of pocket expenses
  • Meet 1 on 1 with patient to schedule invasive procedures in or out patient
  • Advised patient and patient families of non-clinical instruction
  • Develop and maintain a positive relationship with OR personnel
  • Follow OR protocols for scheduling such as utilizing assigned block time
  • Schedule all pre-admit appointments and radiology. Track patient compliance by communication with patient on an on-going basis



Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical dental vision short-term and long-term disability group term life insurance and other optional voluntary benefits.


Wellness
Presbyterians Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges webinar preventive screening and more.


Why work at Presbyterian
As an organization we are committed to improving the health of our communities. From hosting growers markets to partnering with local communities Presbyterian is taking active steps to improve the health of New Mexicans.


About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients members and the communities we serve. We are locally owned not-for-profit healthcare system of nine hospitals a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908 we are the states largest private employer with nearly 14000 employees - including more than 1600 providers and nearly 4700 nurses.


Our health plan serves more than 580000 members statewide and offers Medicare Advantage Medicaid (Centennial Care) and Commercial health plans.


AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Maximum Offer for this position is up to

USD $22.56/Hr.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors including but not limited to experience and training internal equity and other business and organizational needs.

Employment Type

Unclear

Company Industry

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