Scheduler
Scheduler
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Job Description
Job Details
Description
Position Summary:
ACS Building Services is seeking a highly organized and detail-oriented Dispatcher/Scheduler to coordinate daily field operations and ensure efficient scheduling of service teams. This role is critical in maintaining seamless communication between clients field technicians and internal departments to deliver exceptional service.
Key Responsibilities:
Schedule and dispatch field technicians to job sites based on availability skill set and location.
Monitor job progress and adjust schedules as needed to meet deadlines and client expectations.
Communicate effectively with clients regarding service appointments delays or changes.
Maintain accurate records of work orders technician assignments and service outcomes.
Coordinate with supervisors and managers to prioritize urgent or high-impact jobs.
Use scheduling software and internal systems to manage workflow and documentation.
Respond promptly to service calls emergencies and last-minute scheduling changes.
Ensure compliance with company policies safety standards and client requirements.
Qualifications
Qualifications:
High school diploma or equivalent; associate degree or higher preferred.
2 years of experience in dispatching scheduling or administrative coordination (preferably in facilities construction or building services).
Strong organizational and multitasking skills.
Excellent verbal and written communication.
Proficiency in Microsoft Office and scheduling software (e.g. ServiceTitan Sales Force or similar).
Ability to remain calm and professional in a fast-paced environment.
Preferred Skills:
Bilingual (English/Spanish) is a plus.
Familiarity with building maintenance or janitorial services.
Experience working with union and non-union labor scheduling.
Work Environment:
Office-based with frequent phone and computer use.
Occasional visits to job sites may be required.
Employment Type
Unclear
