Card Merchant Services Vendor Manager
Card Merchant Services Vendor Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Are you ready to make a significant impact in the world of Card Collections Litigation As a Vice President youll have the opportunity to design implement and manage a dedicated Business Card strategy. This role offers the chance to collaborate with peers direct reports internal partners and external law firms to enhance performance customer experience and build a best-in-class control environment. If you thrive in making data-driven decisions managing through ambiguity and influencing without authority this is the perfect opportunity for you.
As a Vice President in Card Collections Litigation you will play a crucial role in shaping the strategy and execution of our Business Card operations. You will work closely with various teams to ensure a seamless customer experience and a robust control environment. Your expertise will drive innovation and operational excellence making a lasting impact on our firm and the wider community.
Job Responsibilities
- Collaborate regularly with Legal Risk and Operations partners in pre-charge-off and post-charge-off Collections as well as Fraud.
- Ensure quality control and process improvement in the execution of Sworn Documents for litigation cases.
- Engage in periodic travel to strengthen partnerships and enhance operational effectiveness.
- Present performance results and updates to peers and senior leaders demonstrating strong oversight of financial results and customer experience.
- Implement innovative solutions with Product and IT teams leveraging AI to enhance processes.
- Exhibit strong operations management skills prioritizing tasks effectively and navigating ambiguity with confidence.
- Lead and develop others with a genuine desire for operational excellence.
Required Qualifications Capabilities and Skills
- Proven experience in operations management specifically in collections or collections litigation.
- Strong analytical skills to interpret complex data and drive decision-making.
- Excellent interpersonal and communication skills to influence and collaborate with diverse stakeholders.
- Ability to manage multiple priorities and adapt to changing business needs.
- Proactive and innovative mindset with a commitment to continuous learning and improvement.
Preferred Qualifications Capabilities and Skills
- Experience in cross-functional collaboration with Legal Risk and Operations teams.
- Background in quality control and process improvement.
- Familiarity with AI tools and technology implementation.
- Strong time management skills and ability to prioritize tasks effectively.
- Willingness to offer differing opinions and commit when required.
Required Experience:
Manager
Employment Type
Full-Time
