General Manager, Parmelia Hilton Perth
General Manager, Parmelia Hilton Perth
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Job Description
EOE/AA/Disabled/Veterans
Role Requirements:
- Proven experience as a General Manager in a large-scale international hotel environment
- Strong commercial acumen with a deep understanding of the Australia market preferably within Western Australia
- Outstanding communication skills with proven ability to engage and manage key stakeholders
- Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team
- Dynamic with a forward thinking mindset a passion for innovation and driving continuous improvement in guest experience and operational excellence
- The role is not open to sponsorship opportunities will need to have current Australian work rights
Hilton Overview:
With 24 world-class brands in 140 countries and territories comprising more than 8400 properties Hilton offers countless opportunities to delight. In addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world everyday. The possibilities are endless with a career at Hilton the #1 Worlds Best Workplace awarded by Great Place to Work & Fortune.
Property Overview:
Nestled in the vibrant heart of the city Parmelia Hilton Perth is a short stroll to Elizabeth Quay and the picturesque Swan River King Parks botanical gardens and His Majestys Theatre. With 308 elegantly appointed guest rooms 2 restaurants and an exclusive Executive Lounge Parmelia Hilton Perth offers an exceptional blend of luxury and convenience.
Role overview:
The General Manager at Parmelia Hilton Perth is responsible for managing daily hotel operations and providing overall leadership in the hotels continuing effort to deliver outstanding guest service and financial profitability.
1. Champion Business Excellence
Drive the hotels financial success and guest satisfaction by exceeding key performance indicators.
Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel
Stay ahead of market trends and seize new opportunities
2. Lead with Vision
Inspire a culture of excellence by providing strong leadership to all team members.
Monitor and develop team member performance particularly the executive team and department heads
Foster a workplace where every team member thrives and contributes to the propertys collective goals
3. Elevate Guest Experience
Manage operations with a keen eye for detail
Monitor guest feedback and implement improvements as necessary to exceed guest expectations
Deliver exceptional service to ensure every guest leaves with a desire to return
4. Financial Stewardship
Develop and manage the hotels budget including revenue forecasting expense control and capital expenditures
Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives
5. Quality Assurance
Guarantee the highest standards of hotel upkeep safety and guest satisfaction
Conduct regular inspections to ensure compliance with quality and brand standard requirements
Implement improvement initiatives to enhance overall guest experience and hotel reputation
6. Owner Relations
Build strong rapport with hotel owners through proactive and on-going communication
Serve as a primary liaison between hotel owners and corporate entities
Required Experience:
Director
Employment Type
Full-Time
