Patient Service Representative
Patient Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
AmeriMed Infusion Pharmacyis part of an expansive health care network that is committed to providing better patient care with better outcomes where it is best received at home. As a faith-based organization we are committed to finding new ways to improve the health of our patients and their families and the health of the communities we serve. Rooted in humankindness our ministry is at the heart of everything we do and can be seen in every patient we touch.
Responsibilities
***Now Hiring Full-Time Patient Service Representative!***
***AmeriMed Infusion Pharmacy - West Chester Ohio ***
Competitive Wages/Comprehensive Health Insurance Package Offered/Vac-PTO much much more
The Patient Service Representative (PSR) plays a vital role in delivering exceptional customer service within a healthcare setting. Their responsibilities include:
- Providing courteous accountable understanding and responsive service to patients.
- Making outbound calls to patients to gather information on supply enteral and medication refill needs.
- Entering refill requests into the system and completing Patient Refill Assessments for each delivery.
- Creating delivery tickets with the necessary supplies for shipment to patients.
- Addressing patient questions resolving complaints promptly and ensuring satisfactory resolutions.
- Communicating patient needs effectively to the pharmacy team.
- Adhering to the Corporate Compliance Program including maintaining the confidentiality of HIPAA-protected health information.
- Participating in Performance Improvement (PI) initiatives by assisting with goal setting activities reporting and developing corrective actions.
- Performing other duties as assigned.
Benefits:
- Generous annual bonus opportunity based on company performance
- Excellent holiday and paid time off plans
- Medical dental and vision plans
- Tuition reimbursement for degree-seeking students
- Employer contribution to your 401(k)
Qualifications
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- At least one year of customer service experience or equivalent.
- Ability to identify opportunities for improved patient support.
- Strong listening skills to understand patient needs and questions.
- Attention to detail accuracy and familiarity with medical terminology.
- Problem-solving skills.
- Effective priority setting and time management abilities.
At CommonSpirit Health at Home we are proud to be an Equal Opportunity Employer promoting diversity equity and inclusion in every aspect of our organization. We value the unique contributions of all individuals including minorities protected veterans and individuals with disabilities.
Required Experience:
Unclear Seniority
Employment Type
Unclear
