Aeroderivative Customer Service Leader - Texas
Aeroderivative Customer Service Leader - Texas
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description Summary
Through relentless innovation and continuous collaboration with our customers GE Gas Power part of GE Vernova is providing more advanced cleaner and efficient power that people depend on today and building the energy technologies of the future.What impact youll make:
As our Customer Service Leader with ideal location Texas will serve as the liaison between internal/external organizations and for assigned customers own the customer relationship and contribute to the overall business strategy. This role offers up to 50% travel to Sites from Texas as assigned.
We operate with a founders mindset. We deliver innovation with passion speed and courage. We continuously challenge our thinking and are empowered to dream big and take smart risks.
Job Description
What youll do:
Essential Responsibilities:
- Foster and develop strong relationships with customers as the single point of contact for customers
- Manage customer communication and relationships
- Responsible for customer portfolio and growth
- Establish contact to provide on-going technical and business support to assigned customers
- Develop and own site customer communication plan coordinate regular GEV/Customer reviews to review existing and new GE VERNOVA with a focus on LM ( Aero ) Model products/services that could provide value for the customer primarily in Texas
- Oversee PS warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE
- Develop outage scope/communicating scope to FieldCore/GEV
- Responsible for outage/non-outage parts planning including requests for quotes providing quotes to customers placing/managing parts orders
- Manage the Outage 360 process and processing of Change Orders
- Lead direction for all emergent/forced outage resolution
- Lead wing to wing outage execution via organizing pre-outage post-outage and outage milestone meetings to deliver desired outcomes.
- Responsible for all customer invoicing/credit memo processing and for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope requests for repair quotes scheduling repairs and addressing repairs issues in the GE VERNOVA network
- Own contract leadership and fulfillment including all project deliverables and understanding the Terms & Conditions /contract requirements such as LD/Bonus structure injection of new technology to maximize
- Selling all flow-type services including Parts FieldCore Lease Engine from opportunity identification quote preparation order entry demand placement to sales conversion
- Manage Digital and Total plant solutions agreements and coordinate with functional groups.
Qualifications/Requirements:
- Bachelors Degree from an accredited University or College (OR a High School Diploma / GED with an additional 5 years of experience in power generation industry OR Associates degree with 8 years of experience in a power generation industry)
- Min. of 5-7 years of experience within the power plant /or contract performance management /and Technical Field Outage management expertise.
Eligibility Requirements:
- Willingness and ability to travel 50% of the time.
- This role is offered to support this fleet primarily based in Texas
- National ( within USA ) relocation is offered as needed unless located in an adjacent 1-2 state of Texas to be considered.
- No immigratory or visa services and sponsorship will be offered.
Desired Characteristics:
- Experience planning and executing outages in ITR organization.
- Strong quality background with Black Belt certification
- Strong leadership P&L financial and commercial skills
- Team leader in a dynamic energetic and proactive environment
- Experience working with customer leadership teams
- Demonstrated communication & organizational skills
- Strong oral and written communication skills
- Strong interpersonal skills
About GE Vernova Gas Power
GE Vernovas Gas Power business engineers advanced efficient natural gas-powered technologies and services along with decarbonization solutions that aim to help electrify a lower carbon future. It is a global leader in gas turbines and power plant technologies and services with the industrys largest installed base.
Benefits Available to You
GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission we provide varied competitive benefits to help support our workforce: Our Culture GE Vernova ()
- Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.
- A healthy balanced lifestyle can mean different things to different people. Weve created programs that support the way you live and work today.
- GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.
Inclusion & Diversity
At GE Vernova we believe in the value of your unique identity background and experiences. We are committed to fostering an inclusive culture where everyone feels empowered to do their best work because they feel accepted respected and that they belong. Click here to learn more: U.S. based candidates only for purposes of complying with U.S. pay transparency requirements the base pay range for this position is: $119600.00 - $159400.00 USD / The specific pay offered may be influenced by a variety of factors including the candidates experience education and skill set. This position is also eligible for a 15% performance bonus. The Company pays a geographic differential of 110% 120% or 130% of salary in certain areas. This position will stay open on the career website until at leastJuly 11th. 2025
General Electric Company Ropcor Inc. their successors and in some cases their affiliates each sponsor certain employee benefit plans or programs (i.e. is a Sponsor). Each Sponsor reserves the right to terminate amend suspend replace or modify its benefit plans and programs at any time and for any reason in its sole discretion. No individual has a vested right to any benefit under a Sponsors welfare benefit plan or program. This document does not create a contract of employment with any individual.
GE Vernova offers a great work environment professional development challenging careers and competitive compensation. GE Vernova is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
Employment Type
Full-Time
