IT Change Manager
IT Change Manager
Posted on :
05-07-2025
Employer Active
1 Vacancy
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Job Description
We are seeking an experienced IT Change Manager to oversee and manage the change management process within our IT department. The ideal candidate will have a strong background in ITIL (Information Technology Infrastructure Library) frameworks and experience in managing change processes to minimize service disruptions and ensure smooth transitions.
- Change Management:
- Oversee the change management process ensuring all changes are documented reviewed and approved before implementation.
- Chair Change Advisory Board (CAB) meetings to assess the impact and risks associated with proposed changes.
- Coordinate with various IT teams to schedule and implement changes with minimal disruption to services.
- Risk Assessment:
- Conduct risk assessments for proposed changes and develop mitigation strategies.
- Ensure that all changes comply with ITIL best practices and organizational policies.
- Documentation and Reporting:
- Maintain comprehensive documentation of all change requests approvals and outcomes.
- Prepare and present reports on change management activities including metrics on success rates failures and improvements.
- Stakeholder Management:
- Communicate effectively with stakeholders to ensure they are informed about upcoming changes and their potential impact.
- Collaborate with project managers IT teams and business units to align change management processes with organizational goals.
- Continuous Improvement:
- Continuously review and improve change management processes to enhance efficiency and effectiveness.
- Stay updated with the latest ITIL frameworks and industry best practices.
Qualifications :
Language Skills
- Fluent in English - Expert
- Portuguese - Practice
Technical skills:
- ITIL - Expert
- SCRUM - Expert
- Excel - Practice
- Power BI - Practice
- Service Now - Practice
Soft skills:
- Ability to manage Change Incidents and Problems.
- Excellent communication and stakeholder management skills.
- Ability to work under pressure and manage multiple tasks simultaneously. 3
- Pro-active in picking new tasks.
- Time management
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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