Mobile Customer Loyalty Advisor

Salary: 23809.50 per annum commission
Location: Nelson (fully office based)
Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30 (37.5 hours)
 

As a Mobile Customer Loyalty Advisor your role will involve taking full ownership for the end-to-end process of customer cancellations & resign following requests Daisy may receive or for any customers that may express they wish to leave Daisy.

You will proactively contact your customer base and seek to resign customers recommitting them into new terms at favourable revenue rates looking to increase the customers net spend through enhanced tariffs and new product additions.

• Performing inbound and outbound call activity.
• Renew and retain mobile customers
• Establish a suitable resolution for both the customer and the business in a timely manner.
• Identify opportunities to maximise growth and revenue through cross selling opportunities referring where appropriate to specialist sales teams.
• Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions.
• Increase customer loyalty and reduce churn working in synergy with other departments.
• Strong communications skills communicating in a clear and concise manner with detailed accuracy a priority. You must be able to present and discuss account information in a clear and precise manner on a verbal and written platform meeting customer demands and expectations.
• Establishing and building rapport with customers providing accurate and timely information to instil customers confidence in our ability to deliver an exceptional level of service.
• To deliver against the key business objectives business service level agreements and individual key performance indicators.
• Ensure clear concise and comprehensive notes are entered onto the systems after each customer contact with relevant documents attached where necessary.

Qualifications :

• Be able to demonstrate an ability to work within a fast-paced environment within the service industry.
• Competent with all Microsoft packages.
• Ability to understand analyse and interpret data.
• Take ownership of issues and follow through to conclusion.
• Sound questioning and listening skills being able to pinpoint the exact issue in order to gain resolution.
• Can do attitude with a flexible approach to work.
• To build and maintain good working relationships with both internal and external customers.
• Be able to demonstrate a logical thought process meeting customer demands and expectations.
• Ability to work well as an individual and as part of a team.
• Possess excellent assertive and controlled telephone manner.
• A high level of professionalism.
• Excellent communication skills - both verbal and written.
• Problem analysis/solving.
• Attention to detail.

Additional Information :

What are the benefits of working at Daisy

Our ethos is simple: the more you put in the more you get out.

Here are some of the benefits that we offer

• 25 days holidays plus bank holidays and an additional day for each year of service up to 30 days!
• 500 referral scheme bonus
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Sim deals for you and your family/friends
• Access to discounts and savings at more than 1200 retailers
• An additional day off on your birthday or if youre getting married

#LI-Onsite

Remote Work :

No

Employment Type :

Full-time