Product Support Engineer
Product Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Prysmian is a global cabling solutions provider leading the energy transition and digital transformation.
Prysmian is a public company listed on the Italian Stock Exchange with almost 150 years of experience over 33000 employees 104 plants and 27 R&D centers in over 50 countries.
Everyone at Prysmian has the potential to make their mark; because whatever you do wherever you are based you will be part of a company that is helping transform the world around us.
Your contribution to Prysmians Success:
We are looking for a Product Support Engineer to join our plant in Bishopstoke Southampton. You will be responsible for providing a technical link between the Telecom Sales team and Connectivity R&D. Travel will be required (10-20%) for trade shows events and visiting customers around. You will be responsible for:
Technical support for tenders
Day to day support to the internal sales team on product selection
Practical product demonstrations and presentations to customers
Develop and maintain and enquiry tracking system
Evaluate product prototypes and submit technical reports.
Support customer type test visits.
Manage customer field trials and provide technical helpline support.
Deliver training and education to customers as required possibly outside of the UK
Calculate cost estimates for product variants
Maintaining product datasheets
Identify product portfolio gaps
You are the right fit if you have/are:
Ideally educated to HNC/Degree level within an engineering discipline
Possess great communication skills at all levels within the Company customers and trade shows.
Ability to build sound working relationships.
Preferably hold experience within the Optical Networks industry and hold experience in Connectivity product installation such as Closures exchange equipment MDU and SDU products and an understanding of optical network architectures. However this is not essential and all training will be given.
Excellent working knowledge of Microsoft Office including Word Excel and Powerpoint.
Hold strong organizational skills to be able to prioritize workload effectively and be flexible to meet demanding deadlines.
What we offer you:
25 days holiday plus statutory holidays
Defined Contribution pension scheme and generous life assurance
Yes Share Scheme annual enrolment
Health Care Cash Plan scheme which provides reimbursement of optical dental and chiropody fees up to set limits.
24/7 free and confidential employee counselling service
On-line Language Learning Access
Enhanced maternity and paternity leave and pay
Generous sick pay arrangements
EE Mobile Discounts
Dell Advantage discounts
Rewards Portal discounts on major retailers
Cycle to work scheme
Free onsite parking
Transition to Retirement Policy
Vitality scheme
Free Flu Jab
Our selection process:
1) Application 2) HR interview 3) Hiring Manager interviews and 4) Online assessment (30min)
Click here to get all the tips to be fully prepared: Interview Tips Prysmian
If youre excited about the role and eager to contribute to a collaborative environment with challenging projects which drive impact for a sustainable future we encourage you to apply!
Deep dive into Prysmian and check the below insightful links:
Discover more positions globally: Careers @ Prysmian
Prysmian as an Equal Opportunity Employer aims to attract and recruit individuals with diverse backgrounds skills and abilities. We strongly believe that diversity brings significant value at all levels of the organization increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity Equity and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture Prysmian is committed to the development of an organization that prioritizes talent where people feel respected included and free to fully express their potential just as they are.
All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race ethnicity religion nationality origin citizenship status socio-economic status age sex gender identity or expression sexual orientation marital status disability military service or veteran status pregnancy parental leave medical conditions or any other characteristic protected by applicable federal state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.
Visit our DE&I Page to learn more about Prysmians commitments.
Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview please let us know.
Employment Type
Full-Time
