Visitor Information Centre Support Officer
Visitor Information Centre Support Officer
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Job Alert
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Job Description
About the Opportunity
Are you passionate about tourism and love helping people make unforgettable memories
Were looking for a friendly motivated and customer-focused Visitor Information Centre Support Officer to be the welcoming face of the Hunter Valley.
In this dynamic role youll greet visitors from near and far sharing your expert knowledge of the region and ensuring every guest receives a warm welcome and outstanding service. Youll assist with daily operations of our gift shop and booking platform helping to create seamless and enjoyable experiences for our guests.
Key Responsibilities:
Deliver exceptional customer service across all channels such as in person phone email and social media
Provide accurate and engaging information about local attractions events and experiences
Support the operation of the Visitor Information Centres gift shop and booking systems
Contribute to a positive and professional visitor experience every time
What Were Looking For:
Experience in visitor services tourism marketing or customer service roles
A genuine passion for helping people and showcasing the Hunter Valley
Excellent communication skills and a team-focused attitude
Strong local knowledge or willingness to learn about the regions offerings
To find out more about your next career opportunity:Position Description
Remuneration
$39.12 - $45.30 per hour inclusive of casual loading
The Benefits
- Casual position
- 11.5% Superannuation
- Generous corporate fitness program for you and your immediate family members
- Weekly Health and Wellbeing programs held on site
- Free flu vaccination program
- Free parking on-site
- Beautiful location in the picturesque Hunter Valley!
Whats Next
If youre enthusiastic about tourism love engaging with people and want to play a key role in promoting one of Australias premier destinationswed love to hear from you andwe encourage you to apply by completing the application form below and uploading a copy of your resume.
Your candidate suitability is determined by your responses to the selection criteria questions for more information on how to address the selection criteria please visit ourHow to applypage.
Pre-Employment Screening
Please note prior to an offer of employment being made recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing) and other pre-employment checks such as references employment history checks working with children checks or a criminal record check.
About Us
At Cessnock City Council our success is built by our people and core values. We offer you a direct connection to the community providing opportunities to both inspire growth and sustainability in our diverse region. Were committed to building a passionate and inclusive workforce.
We are committed to the value of respect and we strive to have an inclusive workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals of all ages and genders Aboriginal and Torres Strait Islander peoples people from culturally diverse backgrounds the LGBTQIA community veterans and people with disabilities.
We partner with the Veterans Employment Program and the NSW Government to implement recruitment practices dedicated to supporting veterans to pursue a career in local government. Our aim is tosupport veterans finding suitable sustainable and meaningful employment.
There are options available to request adjustments. If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements please contactfor a confidential discussion.
Applications Close: Thursday 17 July 2025 at 11:30pm
Who to Contact: Elise Martin Visitor Centre Coordinator on (02)
You must have the right to live and work in Australia to apply for this position.
Guided by staff values of integrity respect teamwork accountability and excellence Cessnock City Council is indeed an attractive thriving Council and employer of choice.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
