Customer Support Specialist

As a Customer Support Specialist you will be responsible for handling customer service inquiries and resolving issues via phone and/or email while also identifying and documenting recurring problem areas. Although the primary focus is customer service the role may occasionally involve light promotion or upselling of products or services by assessing customer needs and suggesting suitable alternatives.

You will manage situations that may require tailored responses or in-depth research depending on the customers feedback. This role may require a solid understanding of the companys products services and internal processes along with strong problem-solving skills.

The impact and complexity of the role will vary based on your level of experience and product knowledge (entry-level experienced or advanced) the types of inquiries handled and the complexity of the issues resolved (routine non-routine or basic).

• Build strong relationships with key customers understand their needs and challenges and offer solutions or enhancements that drive customer satisfaction and loyalty

• Ensure the accuracy of order data and act as the expert for the order processing flow (system processes and customer requirements) in collaboration with shared service center. Focus on data details accuracy and automation to streamline process for accurate efficient processing

• Serve as a liaison between external customers and internal functions to ensure customer satisfaction communicating status issues and actions required to all parties involved

• Seek to proactively identify issues consider alternative solutions and take corrective action to resolve and prevent recurrence of problems

• Manage customer database and support cross training for account backup and/or transition

• Achieve the required KPIs that support Customer Experience and Commercial Excellence

• Participate in the 24/7 team rotational after-hours program for divisional customer and logistics support and account coverage flexibility from 7:00AM to 5:00PM CST

• Apply deep knowledge to complete department tasks

• Work national and complex accounts

• Demonstrate ability to lead projects implement changes and communicate out process improvement initiatives

• Ability to operate in multiple business segments and customer categories for assistance in coverage during absences and vacations.

We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race color religion age gender gender identity gender expression national origin ancestry handicap or disabilitymental or physicalmarital status sexual orientation veteran status disability resulting from military service or any other classification protected by law (protected classifications). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process we will work with the applicant to meet the job applicants accommodation needs.

Relocation Available:

Pay Range:

This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data and applicable bargaining agreement (if any).

Incentive Compensation:

As a part of the total compensation package this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.

Benefits:

Full-time roles are eligible for our comprehensive benefits package which includes medical dental and vision coverage as well as a 401(k) plan with an competitive company match.