Human Resource Specialist
Human Resource Specialist
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Job Description
Heres what you need to know:
The KIPP TEAM and Family Human Resources Specialist will deliver high-touch customer service providing day-to-day administrative and operational support to the KIPP New Jersey and KIPP Miami network. The HR Specialist will play a key role in supporting the employee lifecycle ensuring a seamless experience for new hires departing employees and ongoing HR and HRIS operations. This role will be responsible for administrative tasks zen desk support pre-boarding off-boarding managing new hire orientations maintaining employee records supporting audits and contributing to special projects. The HR Specialist will also oversee the hiring process in the HRIS and support HR compliance initiatives. This role will work closely with all members of the Human Resources and Payroll team.
This a hybrid role: in-person requirement to be in the office at a minimum twice a week and additional in-person time is necessary based on organizational needs.
Key Responsibilities:
- HR Operations Support
- Maintain and update employee records in the HRIS with a high degree of accuracy and confidentiality.
- Respond to verification requests Pass the Trash forms and other documentation needs.
- Ensure compliance with data retention policies and support internal/external audits as needed.
- Distribute and manage HR mail policy announcements and org-wide communications.
- Hold office hours at assigned schools to support staff and build strong in-person relationships.
- Zendesk Support
- Serve as the first point of contact for employee HR questions resolving issues with clarity and care.
- Manage the HR helpdesk (Zendesk) assign tickets and ensure timely responses across the team.
- Create self-service resources (macros help center articles HR wiki content) to drive efficiency.
- Analyze Zendesk trends to identify opportunities for improving systems and processes.
- Pre-boarding Onboarding & Offboarding Support
- Lead onboarding logistics from pre-employment forms and system setup to orientation support.
- Offer weekly onboarding office hours to assist new hires with navigating systems and questions.
- Troubleshoot technical issues with ATS/HRIS integrations and recommend timely workarounds.
- Track and report on new hire compliance completions (e.g. handbook acknowledgment KnowBe4).
- Manage offboarding processes in HRIS and ensure smooth transitions for exiting employees.
- Keep internal stakeholders informed throughout the hire and separation processes.
- Special Projects
- Develop and maintain onboarding/offboarding guides for both staff and internal teams.
- Support HR initiatives and special projects focused on process improvement and data analysis.
- Assist in compliance reviews policy rollouts and employee training efforts.
- Collaborate cross-functionally to streamline HR workflows and strengthen internal systems.
Qualifications :
- 24 years of HR experience preferably in onboarding HRIS support or operations.
- Knowledge of HR compliance onboarding best practices and employee data management.
- Comfort with HRIS platforms and the ability to learn new systems quickly.
- Strong communication skills and a commitment to exceptional customer service.
- Ability to multitask stay organized and meet deadlines in a fast-paced hybrid work environment.
- Bachelors degree preferred (Human Resources Business Admin Social Services or related field).
Additional Information :
KIPP Team & Family offers a market-competitive salary ranging from $65000 to $75000. Salary ranges at KIPP are set based on the role level and function using benchmarks in the education and non-profit sectors and allow for growth within the role. Individual compensation within this range will be set based on a variety of factors including but not limited to: relevant professional experience and qualifications; education skills and training; and market conditions.
In addition to a competitive salary we offer a generous benefits package including but not limited to the following:
- Robust benefits that include medical dental and vision
- Optional participation in the KIPP NJ 403b retirement plan including matching contributions
- An organization-issued laptop
- Flexible time-off policy
- Up to 12 weeks of 100% parental leave for primary caregivers
- Employer-paid life insurance
- Extensive optional ancillary benefits including short-term and long-term disability and accident and hospital indemnity
Our organization is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color sex gender age religion national origin citizenship status marital status physical or mental disability military or veteran status sexual orientation gender identity or any other characteristic protected by applicable law. Our organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation would impose an undue hardship on the operation of the organization. No questions on this application are asked for any unlawful purpose.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
