Customer Care Representative

Anticipated End Date:

Position Title:

Job Description:

Customer Care Representative I II

Location: Onsite:This role requires associates to work from the posted locations full-time enabling consistent face-to-face collaboration teamwork and direct engagement. This policy promotes an environment built on in-person interaction communication and immediate support. Alternate locations may be considered.

This position will have on-site training for the first 6 weeks and will require you to be in the LOCATION office. You must have 100% attendance during the full 14 weeks of training.

Start date: September 8 2025

Hours: 8:30 am-5:00 pm EST during training and 9:00 am-5:30 pm EST after training.

As a Customer Care Representative you will act as a trusted advisor and educator on health care related inquires. You will guide our customers to a better healthcare experience working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team make a difference in someones life and help make healthcare easy apply today!

How you will make an impact:

From the moment you login youll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
You will guide members and providers with their healthcare needs by explaining benefits solving claim concerns helping find a doctor via telephone calls online chats or e-mails.
You will partner internally to create a seamless experience for our customers and resolve potential issues.

Heres what Elevance Health offers:

A career path with opportunity for growth
Ability to obtain your Associates or Bachelors degree or further your education with tuition reimbursement.
Affordable Health Insurance Dental Vision and Basic Life
401K match Paid Time Off Holiday Pay
Annual incentive bonus and annual increases plan based on performance.

At Elevance Health the team is comprised of the best and the brightest from diverse experiences cultures and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.

Minimum Requirements Customer Care Representative I:

Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

Minimum Requirements for Customer Care Representative II:

Requires a HS diploma or equivalent and a minimum of 1 year of the companys experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

Preferred Skills Capabilities and Experiences for Customer Care Representative I and II:

The majority of each day will be spent on the phone. Ability to work from home with hard-wired internet access and a quiet and private workspace strongly preferred.

A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact preferred.
A customer advocate willing to listen and find creative solutions to address and resolve customers questions issues or concerns preferred.
A composed individual able to multi-task navigating multiple computer applications and working efficiently while communicating and serving the customer preferred.
Have a strong work ethic and sense of responsibility to your teammates and our members demonstrated by the simplest things like being on time and available to meet members needs to being accountable for commitments made to customers or others and ensuring follow-ups are completed preferred.
Flexible and quick learner willing to adapt to changing customer and business needs preferred.

For candidates working in person or virtual in the below locations the salary* range for this specific position is $21.25 to $23.50

Locations: Middleton NY

In addition to your salary Elevance Health offers benefits such as a comprehensive benefits package incentive and recognition programs equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender race or any other category protected by federal state and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location work experience education and/or skill level. Even within the range the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned vested and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

For URAC accredited areas the following professional competencies apply: Associates in this role are expected to have strong oral written and interpersonal communication skills problem-solving skills facilitation skills and analytical skills.

Job Level:

Workshift:

Job Family:

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes including those submitted to hiring managers are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy power our business outcomes and drive our shared success - for our consumers our associates our communities and our business.

We offer a range of market-competitive total rewards that include merit increases paid holidays Paid Time Off and incentive bonus programs (unless covered by a collective bargaining agreement) medical dental vision short and long term disability benefits 401(k) match stock purchase plan life insurance wellness programs and financial education resources to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager associates are required to work at an Elevance Health location at least once per week and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age citizenship status color creed disability ethnicity genetic information gender (including gender identity and gender expression) marital status national origin race religion sex sexual orientation veteran status or any other status or condition protected by applicable federal state or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws including but not limited to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.