Sr Training Manager
Sr Training Manager
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Salary Not Disclosed
1 Vacancy
Job Description
If you are a Training Manager looking for a global career do not miss this opportunity!
As a Sr Training Manager you will set the path to success by overseeing new hire progression and enhancement training. You are also expected to:
Key Responsibilities
- Supervise/Observe Training Delivery in class;
- Guide/Coach trainers on technical/soft-skills related aspects;
- Assess/Analyze/Monitor KPI Performance for waves;
- Create effective action plans for improvements in training results;
- Supervise Observe and Coach the Nesting Leads and support resources using an effective consistent & organized system;
- Create and provide updated accurate & timely reports as required;
- Plan for waves in terms of scheduling feedback allocating tasks to Team Managers;
- Facilitate the handover of the trainees to the production floor; and
- Drive learner performances week on week through rolling out contests quizzes tests etc.
Qualifications :
Required Skills/Education
- A bachelors degree in any field with Masters/MBA is preferred
- Minimum of 8 years BPO experience with at least 5 years of managing Training and Development business unit
- Ability to use MS Office applications: Excel Power Point Word and Outlook
- Excellent written and oral communication skills
- Ability to build networks within and across functions through proactive communication
- Ability to maintain a high degree of confidentiality and professionalism
- Strong work ethics integrity flexibility diversity customer service orientation leadership/coaching skills and team building abilities
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
