Cst-Pibl
Cst-Pibl
Posted on :
05-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
About Us
Paytm is Indias leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
Role Overview
The Support & Claims Executive will manage and drive claim operations while ensuring exceptional customer experiences. The ideal candidate will liaise with insurers analyze claim trends and collaborate across departments to enhance processes and deliver efficient customer-centric solutions.
Key Responsibilities
Claims Operations:
-Drive end-to-end claims processes and ensure smooth operations.
-Liaise with insurers for process sign-offs and performance improvement.
-Analyze claims data to identify patterns and implement actionable insights.
Customer Experience:
-Provide accurate product and claims information to customers via calls and emails.
-Resolve customer issues efficiently by coordinating with cross-functional teams and insurers.
-Ensure timely and effective communication to meet SLA targets.
Service Support:
-Understand customer needs and close queries post-sales closures.
-Convert customer interest into solutions focusing on satisfaction and retention.
Requirements & Expectations
-Experience: Minimum 6 months in Customer Service Operations/Claims (Insurance experience preferred).
Skills:
-Proficiency in using ticketing tools like Freshdesk or Zendesk.
-Strong interpersonal negotiation and listening skills.
-Ability to learn and explain products/services effectively.
-Team-oriented quick learner and results-driven.
Performance Standards:
-Achieve productivity targets with speed and accuracy.
-Exceed SLA targets while maintaining high-quality output.
-Superpowers/Skills for Success
-Dynamic confident and passionate about delivering value.
-Customer-centric approach with a focus on satisfaction.
-Creative problem-solving and achievement-driven mindset.
-Strong team collaboration and adaptability.
Why Join Us
-Be part of a team where your efforts directly impact customer experiences and business outcomes. Your passion and creativity will thrive in a supportive goal-driven environment.
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
