NDLSFO Regional Supervisor (East)
NDLSFO Regional Supervisor (East)
Posted on :
05-07-2025
Employer Active
1 Vacancy
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Job Description
Reporting to the Operations Manager the successful candidate will be responsible for the following key activities:
- Supervise and support NDLSFO staff across a defined network of Centres
- Coordinate rosters and staffing to meet operational requirements and SLA targets
- Lead recruitment and play an active role in onboarding mentoring and training
- Ensure accurate and timely submission of training documentation to Operations
- Develop and maintain training materials aligned with current procedures
- Conduct both planned and unplanned Centre visits to foster communication and oversight
- Perform audits for compliance on identity/document validation and business rules
- Ensure Centres are effectively utilising Front Office Solutions and Dual Screen Technology
- Analyse and report on productivity daily/weekly metrics and staff performance
- Conduct performance reviews and implement staff development plans
- Monitor weekly Error Reports providing coaching and feedback to staff
- Collaborate with HR on employee relations attending relevant meetings when needed
- Identify and implement improvements to processes or service delivery
- Assist in payroll preparation ensuring accurate time and attendance records
- Approve and update staff leave expenses and clock card entries
- Manage stock/inventory to avoid disruption to Centre operations
- Ensure all Verification Officers meet quality compliance and service standards
- Uphold strict Data Protection and Record Management practices
- Investigate customer complaints and assist with drafting responses within deadlines
- Support senior management in aligning front-office teams with business strategy
- Motivate and lead teams to achieve KPIs SLAs and a high standard of customer service
- Collaborate with peers and management to implement productivity and performance goals
Please note: This list is not exhaustive additional duties may be assigned as needed.
Qualifications :
The ideal candidate should demonstrate the following experience and attributes:
- Energetic proactive and results-driven professional with a background in Operations or Service Delivery
- Proven experience in team supervision and client-facing roles
- Strong ability to meet challenging KPIs while managing internal and external expectations
- Skilled in time management prioritisation and decision-making under pressure
- Excellent communication documentation and interpersonal skills
- Strong customer service orientation and problem-solving mindset
- Flexible dependable and adaptable to changing operational needs
- Meticulous attention to detail and strong organisational abilities
- Advanced PC literacy with proficiency in MS Office applications
Additional Information :
Why join SGS Heres what we offer:
- Comprehensive training programme to set you up for success
- Full access to our SGS Campus onboarding and learning platform
- Employee Referral Incentive Scheme
- Ongoing mentoring and career development support
- Clear progression opportunities across the SGS network
- Tax Saver Travel Tickets Rail Bus and Luas
- Cycle to Work Scheme
- Access to the Employee Assistance Programme via Spectrum Life
- Digital Wellness Platform and Rewards Hub
- Pension scheme after probation
- 22 Days Annual Leave (pro-rata)
Ready to take the next step in your career with a global leader
Apply now and be part of a team that makes a real impact every day.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
Key Skills
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