Customer Service Coordinator PDx
Customer Service Coordinator PDx
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Job Description
Job Description Summary
As Customer Service Coordinators we aim to provide seamless support to all customers and distributors for our PDx Business focused on Contrast Media Radiopharmaceutical and PET products devices and injectors.Using our own initiative we take ownership and responsibility for solving problems from initial query right through continuous improvement of injection molding operations that impact pre- and post-sales inventory logistics and technical services.
Proactive horizontal cooperation work and operational execution are important factors for the position fundamentally to support an operational strategy with well-defined actions for the growth of this business.
We will drive increased customer satisfaction through exceptional customer care.
We are experts in anticipating what our customer wants and know how to be flexible to their specific needs.
We aim to make the order process as straight forward as possible.
We take full ownership and responsibility from start to finish and our aim is to be communicating effectively with Sales distribution and Finance throughout the process.
We are experts in fulfilling a customer contract from Order entry to Revenue Collection ensuring that our customers requirements are fully met
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition turn ideas into world-changing realities and join an organization where every voice makes a difference and every difference builds a healthier world.
Job Description
Essential Responsibilities
Deliver outstanding service to end customers suppliers and subsidiaries.
Provide active support forContrast Media InjectorsPET products anddevice suppliesfor customers across Iberia.
Maintain and update thecustomer database including contracts and service records.
Support theinstalled baseof contrast media injectors.
Manage internal and externalpurchase orderswith suppliers fostering strong trust-based relationships with clients and service partners to ensure high service levels.
Create and maintainreports and dashboardsto support operational visibility.
Perform general administrative tasks using tools such asSalesforce (SFDC)SmartSheetPower BIMicrosoft Office Suite and web browsers.
Receive and process orders in line with company policies and systems ensuring timelyshipment and invoicing.
Handlereturns and rejectionsof materials and equipment.
Support internalapproval workflowsand documentation processes.
Respond to customer inquiries in a timely and professional manner.
Coordinate closely withmanufacturing plantscommercial partners andfreight forwardersto ensure QMI accuracy.
Collaborate within a team environment with aflexible and proactiveapproach to maintain service excellence.
Build effective cross-functional relationships to understand and address customer impact.
Work with other GE departments to resolve disputes and ensure customer satisfaction.
Manageinvoice queries including issuing credit and debit notes.
Develop strong product knowledge and a deep understanding of internal processes.
Handlecustomer complaintsin accordance with company policies and systems.
Ensure all routine tasks comply withlocal standards and procedures.
Contribute toteam goalsandKPI performance metrics.
Quality Specific Goals:
Aware of and comply with the GEHC Quality Manual Quality Management System Quality Management Policy Good Distribution Practice and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any quality or compliance concerns and take immediate corrective action as required
MINIMUM QUALIFICATION / EXPERIENCE / SKILLS
Experience
Experience in a similar customer service role.
Experience in the pharmaceutical or healthcare industry.
Background in order management and customer service.
Qualifications / Requirements
Fluency inEnglish Spanish and Portuguese(written and spoken).
Strongcustomer focusandactive listeningskills.
Proactive in managing tasks and responsibilities.
Excellentorganizationalandadministrativecapabilities.
High attention to detail accuracy and adaptability.
Calm and analytical approach toproblem-solving.
Team-oriented with the ability tolead and drive individual projects.
Proficiency inMicrosoft Office Suiteand general computer tools (Word Excel Outlook Internet browsers).
Ability to maintain focus in afast-pacedand dynamic environment.
Desired Characteristics
Knowledge of thediagnostic imagingbusiness or familiarity withcontrast agentsradiopharmaceuticals andcontrast injection systems.
Technical training or background in thediagnostic imaging sector.
Experience withERP systemssuch asSalesforceandSAP.
Knowledge of EDICOM
Skills
Proactivity and engagement
Ability to work under pressure
Strong curiosity and problem-solving mindset
High ethical standards and compliance orientation
Excellent communication and interpersonal skills
Flexibility tolerance and empathy
Critical and creative thinking
Responsibility and adaptability in ahybrid work environment
Ability to work withdata and spreadsheets
Teamwork and project leadership
Inclusion and Diversity
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
Behaviours
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.
Total Rewards
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.
#LI-Hybrid
#LI-AV1
Additional Information
Relocation Assistance Provided: No
Required Experience:
IC
Employment Type
Full-Time
