Shop Supervisor
Shop Supervisor
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Job Alert
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Job Description
Penny Coffee Roasters in Glendora CA is looking for one shop supervisor to join our team. We are located on 905 E Arrow Hwy. Our ideal candidate is attentive ambitious and hard-working.
Job Description
We are seeking a passionate and experienced individual to lead our team and ensure the smooth operation of our bustling coffee shop. The ideal candidate will have a strong understanding of coffee and food service excellent leadership skills and a commitment to providing exceptional customer service.
Responsibilities:
Operations Management:
- Oversee daily operations including opening and closing procedures.
- Manage inventory and place orders to maintain optimal stock levels.
- Implement and enforce company policies and procedures.
- Monitor and analyze financial performance to identify areas for improvement.
Team Leadership:
- Hire train and develop a high-performing team of baristas and other staff.
- Create and manage staff schedules to ensure adequate coverage.
- Motivate and inspire the team to deliver outstanding customer service.
- Address employee concerns and resolve conflicts promptly and professionally.
Customer Service:
- Interact with customers to ensure a positive and memorable experience.
- Resolve customer complaints and issues in a timely and effective manner.
- Promote a friendly and welcoming atmosphere.
Quality Assurance:
- Maintain high standards of cleanliness and sanitation in all areas of the shop.
- Ensure that all food and beverages are prepared and presented to the highest quality.
- Monitor and maintain equipment to prevent breakdowns and ensure optimal performance.
Qualifications:
- Strong knowledge of coffee brewing techniques and food preparation.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours including weekends and evenings.
- Passion for the coffee industry and a commitment to providing exceptional customer service.
- Strong organizational and time management skills.
- Proficiency in POS systems and other relevant software.
If you are a dedicated and enthusiastic individual who thrives in a fast-paced environment we encourage you to apply. Please submit your resume and cover letter to
We look forward to hearing from you!
Required Experience:
Manager
Employment Type
Full-Time
