Customer Insights Advisor
Customer Insights Advisor
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Job Description
Customer Insights Advisor
Job No: 676507
Sydney - Inner Suburbs & CBD Brisbane - Inner Suburbs & CBD Melbourne - Inner Suburbs & CBD
Max Term Full Time
Insurance
Pay Band 4
Join us as a Customer Insights Advisor and play a key role in delivering high-quality complaints reporting and analysis to support Suncorps customer community and shareholder obligations. Youll develop and maintain key reports perform deep-dive analytics and provide actionable insights. This role offers the opportunity to work across all areas of data and analytics including advanced analytics and special projects.
This is a 12 month contract opportunity and were open to candidates from Brisbane Sydney or Melbourne.
What youll do
- Develop maintain and manage operational reports ensuring timely delivery and stakeholder alignment
- Analyse customer issues by extracting transforming and interpreting data to deliver actionable insights and recommend improvements
- Integrate new data assets into existing models and update reports accordingly
- Support broader team activities including management reporting advanced analytics and special projects
What youll bring
- Tertiary qualification in a quantitative field or equivalent experience
- 2 years in a data analytics role
- Proficient in SQL and Python (or similar tools like R SAS SPSS)
- Skilled in analysing customer data and deriving insights
- Experienced in handling data from multiple sources (databases Excel text files)
- Strong data visualisation skills
- Advanced Excel; proficient in PowerPoint Word and Access
- Knowledge of project management practices (desired)
- Experience in complaints risk or data governance (desired)
Our culture
Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.
Employee benefits Suncorp Group
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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Employment Type
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