Customer Success Specialist
Customer Success Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Location: Hybrid - Louisville KY
In this position youll be based in the Louisville KY office for a minimum of three days a week with the flexibility to work from home for some of your working week. Your training will take place at our office so youll be fully officebased for the first four weeks in this role. Your training and working hours will be 9.00am to 5.30pm ET.
This is a seasonal role expected to run through April 2026. While this role is seasonal we regularly have opportunities for permanent positions. For more information and answers to questions you may have about this role visit give you a world of potential
Were a global leader in financial administration and being part of our team means delivering outstanding customer service for some of the worlds most recognized brands while making a real impact every day. With comprehensive training and a variety of challenging tasks within a supportive team this role offers a chance to develop and grow professionally.
A role you will love
Our Customer Success Specialists are at the heart of our contact center where your mission is simple deliver high quality empathetic and exceptional service that makes a difference in peoples lives.
From routine account updates to complex and time sensitive transactions youll use your interpersonal and problem-solving skills supported by technology to solve a variety of inquiries from our clients valued shareholders.
Strong verbal communication skills the ability to build trust accuracy and high attention to detail will be essential to your success.
Youll benefit from:
Being part of a welcoming supportive and close-knit community with experienced colleagues ready to help you grow
Working at our Louisville office in the citys financial district. With free parking great public transport a fully equipped gym with lockers and showers a secure outdoor courtyard on-site cafeteria and a game room. Shops and restaurants are just a short walk away
Additional benefits such as recognition awards and team get togethers
The opportunity to build your skills through our comprehensive 4-week training program designed to give you the knowledge you need to succeed
What will you bring to the role
This role is ideal for people with strong customer service skills who take pride in their work. Youll be a great fit if you are:
Empathetic and ready to help especially in challenging situations
A clear and confident communicator who stays calm under pressure
Skilled at handling a wide range of calls from routine inquiries to sensitive conversations
Youre a quick thinker who solves problems carefully and effectively
A great multitasker who thrives in fast-paced environments
Comfortable using technology to support customer needs
A team player who always looks for ways to make things better for customers
Positive and supportive happy to share knowledge and help others succeed
If you want to make a real impact through great customer service and grow your career in a supportive environment apply now.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
