IT Helpdesk Technician
IT Helpdesk Technician
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Job Description
CAPE Inc. has a wonderful opportunity for an IT Help Desk Technician Temporary Part Time
Position is Non-Exempt Full Time (40 hours/week) temp to hire
Pay Rate: Commensurate with related-experience and qualifications up to $35.00/hour
Eligible for paid sick days; not eligible for group benefit plans
Reports to Executive Director
Agency Overview:
CAPE Inc. headquarters is in Livermore and provides early childhood education services (Head Start and Early Head Start preschool programs) in Livermore Dublin Pleasanton and Hayward areas. CAPE offers a cohesive environment for passionate people who want to make a significant contribution to early childhood education social/emotional development and early childhood mental health.
Position Overview: The IT Helpdesk Technician provides a combination of customer support and technical assistance to staff onsite at all CAPE locations and/or remote.
The IT Helpdesk Technician typically has a wide range of responsibilities which can include but are not limited to the following:
Provides technical support to users by researching and answering questions troubleshooting problems maintaining workstation operating system and LAN performance at all sites/centers
Detect diagnose and resolve application issues
Monitor improve system performance by identifying problem/s and recommending changes
Troubleshoot identify issues recommend solutions to ensure consistent productivity and minimize downtime with effective internet and/or Wi-Fi connectivity at all sites/centers
Set-up systems computer hardware software software updates networks printers scanners etc.
Set-up of new hires desktop computer or laptop email account LAN connectivity to printers scanners server etc.
Maintenance of email accounts/directories (add new hires delete/deactivate and/or redirect terminated employees email account etc.)
All other duties as assigned and required.
Experience Qualifications and Requirements
Three years prior IT and/or systems administration experience
High school diploma/GED certification and/or some college preferred.
Must have a clean driving record (DMV print-out required).
Acute system administration computer skills familiarity with MS Word/Window
Problem solving and organizational skills
Project management skills
Effective verbal and written communication skills
Operating systems phone skills
Excellent customer service and follow-through
Confidentiality and Quality focused
PC proficiency
Bi-lingual skills desirable
Experience with ethnic and cultural diversity
Physical Demands:
While preforming the duties of this job the employee is regularly required to stand walk sit use hands and fingers; handle or feel objects tools or controls; reach with hands and arms; climb or balance; stoop kneel crouch or crawl; talk or hear and taste or smell.
Ability to lift and carry up to 20 pounds frequently and/or up to 50 pounds occasionally.
Specific vision ability required for this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
The work environment characteristics involve a moderate amount of noise
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position.
Join our team today! Submit your cover letter and resume to
CAPE Inc. is an equal employment opportunity employer and provides the opportunity to qualified persons to seek obtain and hold employment with the Agency without discrimination on account of race religion color sex sexual orientation pregnancy national origin gender medical condition age marital status veterans or military status non-job physical or mental handicap or disability status genetic information except if there exists a lawful bona fide occupational qualification or other classification protected by applicable federal state or local laws.
Required Experience:
IC
Employment Type
Part-Time
