Assistant Manager, Branch Office (Full-Time) - Cleveland

To assist the Branch Manager of a small/medium/large branch office by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job please apply using the system-generated link that was sent to you.

• Supervise and lead branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking savings certificate IRA revocable trust and estate accounts
• Assist the Manager in monitoring cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits
• Manage staff to ensure vault opening closing and balancing procedures are completed
• Participate in outside marketing and promotional activities for members and potential members through financial presentations local events and realtor/trade shows and events
• Participate in recruiting efforts on-boarding and initial training of team members
• Participate in budget purchasing tracking and records retention for business expenses
• Guide team development for continual growth in technical soft and leadership skills
• Provide applicable support to ensure team achieves and maintains product service and business goals including cross servicing of Navy Federal products and services
• Assist with leading and training team members to deliver high quality service to our members
• Analyze reports and conduct trend analysis to optimize business performance
• Ensure compliance with all security safety and emergency preparedness procedures
• Ensure compliance with all HR related policies practices and procedures such as timekeeping recruiting compensation separations leave usage etc.
• Ensure the team follows complies with and regularly reviews all required policies practices and procedures
• Perform supervisory/managerial responsibilities:
  • Supervise daily activities
  • Ensure adequate/skilled staffing; select employees
  • Establish performance goals and priorities
  • Prepare conduct and review performance appraisals
  • Develop mentor and counsel staff
  • Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
  • Ensure section/branch goals and objectives align with division/department strategy
  • Ensure efficiency of operations
  • Act as Manager in the incumbents absence
• Perform other duties as assigned

• Ability to work independently and in a team environment
• Working knowledge of savings and checking products accounts and services
• May be required to participate and complete specialized training (in Business Services IRA MLO notary etc.) per business need
• Effective active listening skills to accurately respond to inquiries and account requests
• Effective organizational planning and time management skills
• Effective research analytical and problem solving skills
• Effective skill building effective relationships through rapport trust diplomacy and tact
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill maintaining composure in a high production and changing environment
• Effective skill navigating multiple screens and PC applications and adapting to new technologies
• Effective skill performing mathematical calculations and working accurately with numbers
• Effective verbal and written communication skills

Desired Qualifications

• Experience in member/customer service preferably in a call center retail banking or financial institution
• Experience in working in a credit union environment

Hours: Available Monday - Saturday hours based on business needs.

Location: 1240 East 9t h Street 2663 Cleveland Ohio 44199

Based upon business needs this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

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