Cafe Front of House Lead - Support Services Global Support Centre
Cafe Front of House Lead - Support Services Global Support Centre
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Job Description
ABOUT US
Were a global fashion and lifestyle brand that empowers people to look feel and be the best version of themselves. Creating everyday products to make everyday experiences better. Celebrating diversity and inclusivity because we believe self-expression is for everyone. Using our voice and our platform to amplify the things that matter Listening to our community and respond to what they care about. Were restless its what fuels our fire and sparks our big ideas. Were optimistic having an open mind means anything is possible. Were better together join our world and lets do good things together.
ABOUT THE ROLE
At The Beckley our in-house caf our vision is bold to be the best workplace caf in the world.
Driven by customer obsession an innovative food and beverage offering and a commitment to excellence in execution our team delivers more than just meals. From chef-prepared dishes and premium cabinet selections to expertly crafted barista coffee everything we do is to make our customers day.
We serve the Cotton On crew with purpose and pride because every bite matters every cup fuels greatness and every moment counts.
We have an opportunity to join The Beckley team as a Front of House Lead on a maternity leave contract until Feb 2026.
Key responsibilities in this role include:
Lead day-to-day operations of The Beckley caf to ensure a high-quality efficient and welcoming customer experience.
Maintain exceptional standards across beverage cabinet snack bar dining and front-of-house presentation.
Bring energy pace and a never-stop-moving mindset to create a dynamic and inviting atmosphere.
Foster genuine connections with customers - know their stories not just their coffee orders.
Stay customer-obsessed: seek and respond to feedback anticipate needs and always seeking Ever Better
Partner with the Head Chef and Kitchen team to deliver seamless daily service and internal event catering.
Oversee consumable ordering roster planning and wage control.
Track and report on weekly/monthly budgets; deliver to commercial goals across sales wages and consumables.
Continuously improve caf operations finding smarter more engaging ways to deliver great service.
SKILLS & EXPERIENCE
Demonstrated experience leading a team in a similar Front of House Lead / caf role
Customer obsessed and high energy loves to be on the move!
Able to optimistically manage feedback effectively and problem solve
Loves coffee and loves making it
Continually driving an elevated caf experience through engagement and innovative ideas
Stock control management
Strong commitment to safety and compliance
Problem solving skills including the ability to adapt to a dynamic and ever-better environment
Outstanding interpersonal and communication skills with the ability confidently communicate with all levels of stakeholders
Proven planning organisational and time management skills to adhere to timelines
OUR CULTURE
To describe COTTON:ON in six words is easy; optimistic passionate real energetic collaborative and most importantly ethical.
Our team members are a passionate group of people committed to making a real difference in peoples lives through our philanthropic arm the Cotton On Foundation. It is our shared belief that we can make a difference to lives of everyone we touch from our backyard to the world.
BENEFITS
We are committed to personal and professional development which is supported by an ever growing and expanding structure. We believe our people deserve the best space to their best work and to support this we provide:
No late nights or weekends required; our caf is open Monday to Friday meaning more time to spend doing what you enjoy!
50% team member discount off all brands (excl. Ceres Life which is 30% off)
A world class office with a state-of-the-art Wellness Centre featuring spa therapists holistic health experts and free fitness classes (think reformer Pilates classes personal training sessions yoga studio spin room and run club!)
A brand-new childcare centre onsite incredible facilities indoor and outdoor play areas subsidised cost and your kids are right next door!
Competitive salary packaging ensuring we are constantly benchmarking to industry.
On-site concierge let us help you get your life sorted with dry cleaning car wash and more.
An Employee Assistance Program for you and your family.
Returning from maternity leave (or primary carer parental leave) Work part-time and get paid full-time for 2 months all part of supporting you during your transition back to work.
Team mingle celebrations speakers series surprise and delight moments the magic happens when we get together.
At Cotton On we are focused on building a culture centred in belonging and we are committed to creating workplaces where each individual can show up as their whole self having an equal opportunity to succeed with us.
We are proud of our diverse global workforce of 20000 team members from countless nationalities and we strongly welcome and encourage individuals of all backgrounds to apply with us.
We are focused on bringing more voices experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.
If you have any individual needs in order to fully participate in the recruitment process please contact us at so we may support you in completing the job application process.
Required Experience:
Exec
Employment Type
Full-Time
