Performance Manager

Join Thirteenth Floor Entertainment Group and dive into the thrill of mastering two vital roles at the legendary Los Angeles Haunted Hayride! This is a rare chance for a dynamic adaptable leader to drive success from the very start of the season through every electrifying event night. If you crave variety thrive under pressure and want to leave your mark on one of LAs most iconic Halloween experiences this is the opportunity youve been waiting for!

Were searching for one exceptional individual to own both a high-impact pre-season and in-season rolebecoming an essential force behind the unforgettable magic and success of the Los Angeles Haunted Hayride.

Pre-Season Position: Casting Assistant

Dates:7/15/2025 - 8/31/2025: Schedule TBD

Pay: $24.00hr

On-site Location: Los Angeles Haunted Hayride 4730 Crystal Springs Dr Los Angeles CA 90027

The Casting Assistant plays a key support role in preparing for the seasonal Los Angeles Haunted Hayride event. Working closely with the General Manager this position helps coordinate staffing efforts by assisting with audition logistics communicating with prospective staff and organizing casting schedules and documentation. The Casting Assistant also supports general event preparations by maintaining talent databases helping with onboarding tasks and ensuring all casting materials are up to date and accessible. This role is ideal for someone who is organized proactive and eager to contribute to a dynamic team environment focused on delivering a successful haunted attraction event.

In-Season Position: Performance Manager

Seasonal Position: 09/01/202511/04/2025:

Pay: $12000k

On-site Location: Los Angeles Haunted Hayride 4730 Crystal Springs Dr Los Angeles CA 90027

Performance Manager Los Angeles Haunted Hayride

Position Overview

The Performance Manager role is a seasonal full-time position at the Los Angeles Haunted Hayride reporting directly to the General Manager. This role is responsible for hiring training directing and overseeing Scare Actors across all attractions including the Hayride Mazes Specialty Performers and Icon Characters. The Performance Manager works closely with attraction managers in each zone to approve actors schedules motivate team members and provide ongoing coaching and support. Ensuring performers adhere to company policies and safety standards the Performance Manager maintains quality control across the entire showboth haunted house and outdoor performers. Additionally this role is responsible for promptly reporting any damage or repair needs for sets props and related assets to the appropriate departments including Tech/Production Costume and Makeup.

Responsibilities

Leadership & Staff Management

• Oversee staffing hiring payroll and scheduling for all performers ensuring accurate tracking of hours and breaks to provide fair compensation.
• Foster open communication with supervisors vendors and staff through various channels (radio text phone email chat apps).
• Maintain strict confidentiality of sensitive performer information protecting private details such as addresses and phone numbers.
• Promote a positive team environment by avoiding conflicts of interest and ensuring all employees are treated equitably.
• Support the General Manager in hiring and interviewing Attraction Managers and Assistant Attraction Managers.
• Coordinate supply needs in collaboration with the General Manager.
• Participate in weekly staff meetings to align on operational goals.

Training & Team Building

• Develop and manage a comprehensive training calendar for all performers.
• Lead pre-season training for performance departments and conduct mid-season training for new hires.
• Build and retain a core group of talented performers for the season.
• Schedule performance staff to meet the operational needs of the General Manager and attraction requirements.
• Identify and address ineffective scare techniques collaborating with the General Manager to implement improvements.
• Coach scene actors on advanced scare techniques including timing intensity and misdirection.
• Organize and facilitate mid-season auditions to fill open roles as needed.

Operational Excellence

• Partner with the General Manager to conduct regular quality control checks before during and after each show.
• Perform pre-show walkthroughs 10 minutes before opening to ensure readiness.
• Uphold the companys standards of show quality across all attractions.
• Take responsibility for the overall success of performances on the Hayride in Town Square Mazes and with specialty performers such as Madame Aurora.
• Supervise Attraction Managers to ensure effective actor check-in and check-out procedures in each zone.
• Assign and coordinate break schedules with Assistant Attraction Managers ensuring adequate coverage and smooth operations.
• Oversee the placement and rotation of actors in all attractions.
• Guide performance staff through start-of-show and end-of-show processes.
• Ensure attractions are ready to open on time by coordinating with Production Techs Costumes Makeup and the General Manager on shift logistics.
• Remain actively present throughout the attractions continually supporting actors and verifying adherence to break protocols.
• Respond promptly to any issues within attractions whether related to safety performance quality or guest experience.
• Monitor safety guest throughput and resolve any operational bottlenecks.
• Motivate and energize performance staff to maintain high energy and engagement.
• Document nightly performance notes for weekly recaps.
• Participate in post-season wrap meetings with the General Manager to review successes and identify opportunities for future improvement.

• Demonstrated expertise in team management and leadership with a strong background in performance or acting. Experience in haunted attractions is highly desirable but not mandatory.
• Proven ability to manage multiple tasks simultaneously with exceptional attention to detail.
• Excellent reading writing comprehension and instruction-following skills.
• Proficient in basic computer applications including email word processing spreadsheets and Google Docs.
• Flexibility to work a variable schedule including evenings weekends and holidays as required by event operations.
• Willingness to take on additional responsibilities as assigned.

Thirteenth Floor Entertainment Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status