Senior IT Support Specialist (Infrastructure Specialist 4)
Senior IT Support Specialist (Infrastructure Specialist 4)
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Job Description
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
About Us:
Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWines agenda for Ohios future. To ensure Ohio is the best place to live work raise and family and start a business we must have strong schools a great quality of life and compassion for those who need our help.
Ohio Department of Medicaid plays a unique and necessary role in supporting the governors vision. As the single state Medicaid agency responsible for administering high-quality person-centric healthcare the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:
Delivering a personalized care experience to more than three million people served.
Improving care for children and adults with complex behavioral health needs.
Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
Ensuring financial transparency and operational accountability across all Medicaid programs and services.
What You Will Do at ODM:
Office: Information & Technology Services
Bureau: Operations &Business Intelligence
Classification: Infrastructure Specialist 4 (PN)
Primary Technology: Endpoint Configuration
Secondary Technology: Endpoint Customer Support
Job Overview:
The Ohio Department of Medicaid (ODM) is seeking an experienced IT professional to join our End User Support Team. This position will lead and support enterprise-level initiatives. The ideal candidate will demonstrate deep technical expertise in several technologies such as Microsoft SCCM Intune Artificial Intelligence and Incident Management. As a Senior IT Support Specialist your responsibilities will include:
Leads the design configuration automation testing and patching of endpoint systems using Microsoft Intune SCCM Group Policy and related tools
Serves as the final escalation point for complex technical issues involving hardware software and endpoint performance
Responds to and investigates endpoint security incidents ensuring compliance with organizational policies and maintaining system integrity
Collaborates with IT leadership to architect and evaluate endpoint technology solutions that align with business and security requirements
Mentors junior staff and peers through structured knowledge sharing documentation and hands-on guidance
60 mos. combined work experience in any combination of the following: evaluating current IT policies procedures and practices recommending and/or leading IT driven change efforts participating and/or leading activities to achieve project tasks/meet deadlines and performing solutions design including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
-Or completion of associate core program in computer science or information systems; 42 mos. combined work experience in any combination of the following: evaluating current IT policies procedures and practices recommending and/or leading IT driven change efforts participating and/or leading activities to achieve project tasks/meet deadlines and performing solutions design including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
-Or completion of undergraduate core program in computer science or information systems; 36 mos. combined work experience in any combination of the following: evaluating current it policies procedures and practices recommending and/or leading IT driven change efforts participating and/or leading activities to achieve project tasks/meet deadlines and performing solutions design including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required primary technology directly relating to the duties of the position. only those applicants possessing the experience in the required primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.
Job Skills: Information Technology
Technical Skills: Network Administration
Professional Skills: Attention to Detail Problem Solving Collaboration
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.
On call 24 hours a day 7 days a week. Required to carry a cellular phone as assigned. Required to work occasional overtime as assigned.
Travel required as needed. Must provide own transportation. Or in order to operate a state vehicle you must have a valid drivers license from state of residence.
Resumes and/or attachments are not reviewed. Therefore please provide detail in the work experience section of your application.
Required Experience:
Senior IC
Employment Type
Full-Time
