Position Summary: The EAP Department Assistant supports the Employee Assistance Program (EAP) and Behavioral Health business lines by coordinating provider contracts managing internal documentation and assisting with recruiting credentialing and program marketing. This role is critical to ensuring smooth operational workflows timely communication with providers and clients and compliance with internal processes. This is an onsite position requiring proactive coordination and attention to detail.
Key Responsibilities:
Maintain accurate documentation of fully executed provider and employer contracts in internal databases
Assist with preparing proposals and reference materials for customer and broker communications
Support development and distribution of marketing promotional and educational materials
Coordinate provider recruitment credentialing and re-credentialing processes
Respond to inquiries from current and prospective providers
Execute recruiting plans based on business needs and expansion goals
Process weekly payment extracts and coordinate provider payments with Accounts Payable
Assist with month-end finance summaries and invoice distribution
Support reporting activities including Schedule A and 5500 form submissions
Coordinate logistics for wellness fairs employee orientations and other onsite events
Maintain adequate inventory of promotional materials for external accounts
Record and document communications and key activities in appropriate tracking systems
Participate in continuous improvement initiatives and cross-team support efforts
Qualifications:
High school diploma or equivalent required
At least 1 year of relevant experience in healthcare administration provider services or contract support
Proficient in Microsoft Office Suite and familiar with data entry and CRM/contract systems
Strong organizational communication and critical thinking skills
Ability to manage multiple priorities in a fast-paced environment
Must be comfortable working onsite full-time and interacting with cross-functional teams
Work Environment: This is a fully onsite position. Candidates must comply with facility access policies and health requirements.
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