Client Services Administrator
Client Services Administrator
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Job Description
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Job Profile
Trading since 1989 Chartered Surveyors is the UKs number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Lands End to John OGroats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.
Were part of theLSL Property Services PLC Group which includes household namesYour MoveandReeds Rains as well as the mortgagenetworkPRIMIS. We work with lenders intermediaries social housing entities and estate agents in addition to private customers.
We currently have a vacancy forClient Services Administrator within Central operations.
The Client Services Administrators will make sure excellent customer care and communication ensuring client service turnaround and quality requirements are met on all occasions. To provide an efficient effective and professional telephone service to all customers and achieve operational excellence in all aspects of activities processes and procedures undertaken. This requires a high degree of accuracy and attention to detail in processing the varying queries that are telephony experience is a must for the role.
Your main responsibilities will include:
- To answer all incoming customer enquiries and provide information as requested.
- Ensure messages are accurately relayed to the appropriate person promptly.
- Chase outstanding queries and jobs.
- By co-operation all team tasks are completed
- Make outbound calls within agreed service Level requirements.
- Monitor and update case exceptions
- Actively manage the client pipeline
- Support team members with customer enquiries.
- Ensure company Data Protection policy and security processes are adhered to.
- To provide support to all colleagues to ensure the objectives of and LSL Group are met.
- Promote in all written and oral communications.
- Ensure all customer expectations are met. A customer is defined as anyone who requires a service a response or information.
- Ensure company policies are adhered to at all times
Knowledge qualifications and expertise
- Work planning and organisational skills.
- Excellent communication skills both written and verbal
- Attention to detail
- Ability to work under your own guidance and plan your own time
- Excellent communication skills
- Ability to challenge processes where improvement has been identified
- IT skills(including Microsoft Excel Word andOutlook and internal systems).
This role is fully remote.
Interested Call Alka Tarafdar onor email on
PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients if you are unsure on this ask the team and well be happy to explain the process.
is an equal opportunity and Disability Confident employer dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process please let us know.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
