Sr Windows Systems Engineer, Managed Operations

AWS is set to introduce the inaugural European Sovereign Cloud (ESC) marking a significant development in utility computing (UC). To spearhead this initiative we are actively seeking experienced systems engineers with a strong background in automation and operations particularly in Active Directory and Exchange environments. As part of the AWS Managed Operations team you will play a pivotal role in building and operating critical identity management infrastructure based on Active Directory and Microsoft Exchange crucial components for delivering high-availability AWS services exclusively for EU customers. For more information on ESC please check out our blog: job responsibilities
Your responsibilities will encompass overseeing the launch of the ESC in 2025 working closely with global AWS teams and influencing the evolution of AWS services and technology particularly in the areas of Directory Services and Exchange. This is a hands-on position where a typical day involves maintaining and enhancing existing services including Windows build/deployment capabilities application packaging/deployment and resolving break/fix scenarios. You will collaborate with technology leaders contribute to the enhancement of day-to-day operations and ensure improvements in availability reliability latency performance and efficiency of the ESC with a focus on identity management and Exchange. You will be required to occasionally participate in on-call rotations to resolve incidents occurring out-of-hours.

The overarching goal is to deliver scalable and highly-available service operations for EU customers with a focus on Active Directory and Exchange operations. If you are an experienced professional ready for a challenging and impactful opportunity we invite you to join our efforts in building a best-in-class development engineering and operations team that aligns with AWS commitment to customer satisfaction and continual innovation.


A day in the life
Youll spend a majority of your time operating and improving one of the largest software systems including Windows build / deployment capabilities. Over the course of a week you will review the operational health of the services in your teams care and as soon as you figure out why there was an anomaly you write up an actionable bug report. As a responsible engineer youve learned never to make changes to production systems without a plan so you reviewed then executed changes following a change management process to one of the production systems in your care. Later in the week you help to resolve your teams backlog of operational issues. You round off the week by writing a script which helps get to root cause faster of a hard problem that you diagnosed earlier.

Eligibility requirements

* Fluency in written and spoken English is required
* Successful applicants must have the legal right to work in Germany
* Amazon will provide relocation support for successful applicants relocating within the European Union
* This position involves On-call responsibility.



About the team
European Sovereign Cloud (ESC) is a part of AWS Utility Computing (UC). AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2) to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization youll support the development and management of Compute Database Storage Internet of Things (Iot) Platform and Productivity Apps services in AWS. Within AWS UC Managed Operations engineers engage with AWS customers who require specialized security solutions for their cloud services.

Diverse Experiences
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Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

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* 9 years supporting Windows family of operating systems to include 4 of the following 8 core competencies: AD Exchange DHCP Email workflow SCCM SCOM Win OS DNS and disaster recovery/business continuity
* Proficient in leading and driving operational best practices including creation revision and improvement of standard operational procedures (SOPs)
* Strong scripting experience in Bash Python or PowerShell particularly for automation of Active Directory and Exchange tasks
* Expertise in directory schema design data integration identity and access management directory services and LDAP systems
* Demonstrated proficiency in system monitoring troubleshooting and anticipating problems that affect the performance reliability and availability of software systems

* Experience working cross-organizationally and leading strategic team efforts requiring work from multiple team members
* Experience performance tuning software applications and optimizing fleet utilization including for Active Directory Services and Exchange environments
* Experience with Infrastructure as Code (such as CDK CloudFormation Puppet Chef Ansible or similar)
* Experience with network and federated authentication protocols like Kerberos NTLM OIDC & SAML
* Experience implementing and maintaining backup strategies and disaster recovery procedures for Active Directory and Exchange
* Demonstrable track record dealing w/ ambiguity prioritizing needs and delivering measurable results.
* Clear verbal and written communication skills necessary to create and collaborate with others with regard to technical documentation such as: Standard Operating Procedures Run-books Job Sheets

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