Business Support Analyst (Lead) - Issue Validation

Why USAA

At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

• Evaluates complex business data and trends to recommend changes in methods or procedures to increase efficiency and facilitate significant improvements to processes and systems.
• Provides support and direction to team members and functional partners with identifying and solving identified opportunities resolving gaps as they are identified and updating reporting metrics.
• Applies subject-matter-expert functional knowledge to produce complex work deliverables in support of departmental and enterprise initiatives such as audit reviews business strategy development and project business support.
• Assists and mentors team members and project managers in developing problem solving approach identifying gaps and determining optimal way to aggregate and communicate findings.
• Manages broad functional projects and/or participates as a SME resource on larger initiatives to support business requirements.
• Represents the business or staff agency as the subject matter expert and may be a proxy for middle-management leadership.
• Maintains broad system knowledge stays current on all system enhancements identifies training needs and implements plans.
• Maintains broad business knowledge stays current on key business strategies and initiatives and identifies opportunities for support and enablement.
• Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.
• Provides insight analyses advice and recommendations to keep business on operational and financial plan.
• Gathers information analyzes data and trends to identify and implement business optimization opportunities.
• Supports team with assigned analysis contributes in discussions of strategic options and recommendations.
• Develops/advises on policies standards risk management and controls related to relevant processes.
• Coaches and provides on-the-job training for other team members.
• Ensures risks associated with business activities are effectively identified measured monitored and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelors Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of experience in end-to-end analysis and/or operations experience including: requirement gathering and documentation operational planning and forecasting data analytics or current/future state analysis in direct support of business planning initiatives and optimization of business operations.
• Knowledge of business operations and systems/business requirements processes.
• Experience facilitating and driving collaboration to common understanding of business requirements and driving standard enterprise wide business processes.
• Knowledge of business analysis tools for ex: MS Visio MS Excel Tableau SQL.
• Experience applying best practices to identifying and interpreting trends or patterns in data to develop recommendations to improve business operations.

What sets you apart:

• 5 years of experience in data analysis and visualization including proficiency in extracting analyzing and interpreting large datasets

• Comprehensive understanding of the banking regulatory environment including awareness of regulatory reporting requirements and expectations

• Experience in internal audit within the financial services industry

• Strong verbal and written communication skills

• Strong inter-personal skills and proven success in working collaboratively with key stakeholders

• Meticulous attention to accuracy and completeness in all reporting to ensure data integrity and consistency

Compensation range: The salary range for this position is: $103450 - $197730.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits visit our benefits page on .

Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.