Junior Deskside Technician
Junior Deskside Technician
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Job Description
We are recruiting a Local IT Technician to solve customer support issues on-site in the Sibiu office. You will be responsible for providing the local support for all employees and you will work along a team of skilled and motivated technicians! We are looking for an extremely proactive IT technician with a keen interest in technology who is able to make suggestions for improvements and offer an opinion on new products or services.
Responsibilities
- ITSM Tool Set (Ticket Management Software).
- Correctly track incidents and calls timely and accurately.
- Respond to computer related service and trouble calls.
- (Desktops/Laptops) - Hardware and Software Troubleshooting.
- Diagnose printer and other peripheral device failures and implement solutions.
- Provide installation and upgrade services of supported hardware and software.
- Support of key engineering applications at use within the business.
- Move workstations and peripherals as required.
- Receive and provide required equipment (Install and set up equipment cables outlets and all other hardware) IMAC (installs/moves/add/changes).
Key requirements:
- Technical Knowledge: Strong troubleshooting skills for desktops laptops printers and peripheral devices including hardware and software support.
- Experience with ITSM Tools: Ability to accurately track and manage incidents using ticket management systems.
- Installation & Configuration: Experience with setting up installing upgrading and moving IT hardware and software (IMAC activities).
- Problem-Solving Skills: Ability to diagnose and resolve technical issues quickly and effectively.
- Proactivity: A keen interest in technology with the ability to suggest improvements and evaluate new products or services.
- Team Collaboration: Ability to work closely with local and remote IT teams in a dynamic environment.
- Customer Focus: Strong communication and customer service skills to support internal users on-site.
- Flexibility: Ability to adapt to changing priorities and handle multiple tasks related to workstation and equipment management.
Whats next:
Its best to apply today because job postings can be taken down and we wouldnt want you to miss this opportunity. In case you need further information just send us a message at and well be happy to assist!
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to containor be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion
Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!
About us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services manufacturing telecommunications chemical services technology public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant passionate team-oriented workplace. If you are a customer-centric person with a get it done attitude come over for coffee and a talk on your future career with us! Learn more about us on and join us onLinkedInFacebookandInstagramwhere we regularly post insights from our colleagues.
Required Experience:
IC
Employment Type
Contract
