Senior Service Delivery Engineer, SRE

About PhonePe Limited:

Headquartered in India its flagship product the PhonePe digital payments app was launched in Aug 2016. As of April 2025 PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40 million) merchants. PhonePe also processes over 33 Crore (330 Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePes portfolio of businesses includes the distribution of financial products (InsuranceLending and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in Indiawhich are aligned with the companys vision to offer every Indian an equal opportunity toaccelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe we go the extra mile to make sure you can bring your best self to work Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here you own your work from start to finish right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If youre excited by the idea of building platforms that touch millions ideating with some of the best minds in the country and executing on your dreams with purpose and speed join us!

Sr. SRE - Service Delivery

Team:
The SRE - System Delivery team at PhonePe is a cross-functional centralized andhorizontal team. We collaborate with other SRE teams to build various infrastructureservices and carry out routine production management activities includinginfrastructure scaling database maintenance and operating system vulnerabilityrollouts etc.

Job Overview:
As an Sr. SRESD Engineer you will be part of a team responsible for buildingmanaging and scaling the production systems of PhonePe to ensure uninterruptedservices to users across the country. You would be expected to own the maintenanceand operational activities of one or more services comprising multiple componentsand technologies by following predefined SOPs.

Responsibilities and Duties:
Build & manage various distributed systems such as Galera Nginx AerospikeElasticSearch and RMQ
Deploy operating system vulnerability fixes to production systems
Perform routine database maintenance activities
Build and roll out proxy configurations to production systems
Understand the criticality of production infrastructure
Be willing to work night shifts and on-call rotations
Automate various Operational Tasks based on need
Understand & simplify complex Operational Tasks & create SOPs
Mentor L1 Engineers

Core Technical Skills Required:

Minimum Qualifications:
We expect the Sr. SRESD Engineer to have strong hands-on experience with thefollowing:
Linux CLI Tools for System Administration
Virtualization using kvm/qemu
Disk & LVM Management
System Services
Package Management
File Permissions
Crontab & Scheduling
DNS Concepts
Using Salt/Ansible for IaC
Database Concepts & Administration
Bash / Python Scripting
MariaDB or similar Distributed Database Systems
Docker or similar Containerization technology
Nginx or similar Proxy technology
GIT
Networking Concepts
Linux-based Firewall
Basic understanding of HTTP & TLS Security
Ability to write Python based scripts for various automations
Exceptional Troubleshooting Skills

Softskills:
Good Interpersonal Communication Skills
Project Ownership and Leadership
Process and SOP Creation
Sensitive Production Change Management
Mentorship

Qualifications:
Minimum of 4-7 years of strong hands-on experience in Linux / Unix System
Administration

Work Location: Bangalore
Note: This role requires the candidate to be available for on-call shifts on a rotationalbasis covering 24 hours a day 7 days a week.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance Critical Illness Insurance Accidental Insurance Life Insurance
• Wellness Program - Employee Assistance Program Onsite Medical Center Emergency Support System
• Parental Support - Maternity Benefit Paternity Benefit Program Adoption Assistance Program Day-care Support Program
• Mobility Benefits - Relocation benefits Transfer Support Policy Travel Policy
• Retirement Benefits - Employee PF Contribution Flexible PF Contribution Gratuity NPS Leave Encashment
• Other Benefits - Higher Education Assistance Car Lease Salary Advance Policy

Our inclusive culture promotes individual expression creativity innovation and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity ideas and debates where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender sexual preference religion race color or disability. If you have a disability or special need that requires assistance or reasonable accommodation during the application and hiring process including support for the interview or onboarding process please fill out this form.

Read more about PhonePe on our blog.

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