Service Scheduler
Service Scheduler
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Who are Efire
Efire part of Kings Secure Technologies Group are a fire specialist company with nationwide coverage combining modern technology with traditional expertise and customer service. Efire are dedicated to safeguarding lives and properties with comprehensive fire and life safety systems including Fire Detection Alarm Systems Suppression Systems Emergency Lighting and Life Safety Systems.
Joining us means becoming a part of a nationwide organisation that offers a plethora of benefits and pathways for career advancement within a dynamic and supportive workforce dedicated to delivering cutting-edge technology solutions.
Key Purpose of the Job:
To organise and manage teams of service engineers daily diaries. To provide efficient planning of corrective preventative and project works.
Key Job Responsibilities:
- Efficiently managing service engineer s daily diaries
- Monitor and report engineer PDA utilization
- Monitor Awaiting parts Parts in and Further action queues.
- Request parts as required and arrange re-attendance of further action calls
- Arranging new ETA with customer if joint meet fails
- Liaising with engineers to ensure deadlines are kept
- Chase part codes with REM or Supervisors
- Order plant hire where applicable
- Taking calls and booking maintenances and corrective calls along with any other business enquiries
- Liaise with national accounts on projects
- Advise customers/ national accounts of ETA s where required
- Meeting KPI s SLA s and daily targets.
- Ensure all work is produced in a timely manner well presented and error free
- Answer the telephone and taking messages where appropriate
- To assist in the development and maintenance of effective administrative procedures and systems appropriate to the needs of the service department
- Ensure line manager and REM are made aware of developments problems and other issues affecting the performance of service department
- Cover Scheduling administration duties as required
- Any other reasonable requests from Management
Requirements
Essential requirements for the job:
- Excellent administration skills
- Excellent co-ordination skills and highly organised.
- Highly skilled in the use of all office IT packages (Microsoft Word / Excel / PowerPoint/ Email and Internet)
- Proven track record of good organisational skills (including time management prioritising)
- Ability to work under pressure
- Excellent interpersonal skills and able to build and maintain relationships at all levels.
- Excellent communication skills - verbal and written.
- Be a good team player willing to provide cover and support where necessary.
Benefits
Benefits:
- Supportive and Collaborative Environment
- Company Health Care Plan
- Company Pension
- Life Insurance
- 25 days holiday plus Bank Holidays
- Development Opportunities
- Referral Scheme
- Employee Recognition Scheme
- Employee Benefits Programme including shopping vouchers and discount; up to 1200 a year on reals savings for everyday needs
- Cycle to Work Scheme
- Wagestream Get instant access to your wages through our financial wellbeing tool.
When Kings carry out recruitment we do so as an Equal Opportunities Employer.
Experienced in designing Mechanical & Natural Smoke systems Ability to design systems from drawings and client requirement documents High degree of planning and organisational skills Experience in handling projects and tasks with tight deadlines Effective time management skills Excellent communication skills both verbally and in writing Good interpersonal skills with the ability to build strong relationship within the business and clients. Sound technical knowledge and experience Demonstration of a high level of competency regarding analytical thinking and problem solving
Employment Type
Full Time
