Operations Manager Mortgage Collections
Operations Manager Mortgage Collections
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Job Description
This is a remote position.
Job Title: Operations Manager Mortgage Collections
Location: United Kingdom Remote
Contract Length: Till the end of 2025 extension into 2026
Competitive Day rate via Rockford Payroll
Deloitte Operations are seeking a strategic hands-on Operations Manager to lead the development and ongoing management of our clients Mortgage Collections and Forbearance function. This individual will be instrumental in building out operational frameworks scaling the team and ensuring compliance with all regulatory requirements. The ideal candidate will bring deep mortgage servicing expertise a strong command of collections and hardship processes and a proactive solution-oriented approach to customer support.
Key Responsibilities:
- Design and implement the end-to-end collections and forbearance operations including workflows policies and quality assurance measures.
- Recruit train and manage a high-performing team of agents.
- Build scalable systems and processes that balance risk mitigation with customer empathy.
- Oversee day-to-day mortgage collections activities
- Act as escalation point for complex customer scenarios
- Collaborate with stakeholders tech and multiple teams
#LI-Remote
mortgage collections
Employment Type
Full Time
