Routing Associate
Routing Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Infinit-O isn t just about business process optimization we re about people. For over 20 years we ve been helping some of the world s fastest-growing companies in Financial Services Healthcare and Technology achieve multiple strategic advantages through data-driven solutions high-performance teams and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.
Key Responsibilities:
The Routing Associate will perform the functions outlined below:
Provide timely and accurate email responses to inbound customer requests via email channels
Ensure standard metrics are met in regards to number of emails responded to
accurately and routed to the correct team
Adhere to company policies and procedures in each interaction
Extract relevant information from incoming emails and documents in order to
assign the email to appropriate team to handle the task
Triage incoming requests and identify trends/patterns across customer base in
order to flag issues as well as potential solutions for the rest of the team
Identify reproduce and document bugs for the product and engineering teams
Requirements
Job Requirements and Credentials:
Experience with Customer Service in a fast paced environment with ongoing changes
Ability to extract and analyze information from client emails
Uphold customer satisfaction when working through customer issues as well as a strong
sense of curiosity to solve problems
Demonstrates an ability to communicate in a timely and accurate manner with customers
and internal teams
Accounting background a plus but not needed
Equity financial or venture capital background is a plus
You re comfortable working in a fast-paced environment and learning new software
Strong communication skills in English both verbal and written
The candidate should have an understanding of general accounting principles including financial statements Knowledge of financial covenants and bank reconciliation Excellent English, oral and written, communication skills Keen attention to details Computer and internet proficient Can work with minimal supervision and can deliver high-quality output Must be highly organized and with excellent multi-tasking skills and ability to prioritize activities effectively Must be proactive, motivated, detail-oriented, a team player and knows how to work with Service Level Agreements (SLA) and metrics Education and Experience: Candidate must possess at least a Bachelor s/College Degree in Financial Management, Economics, Accounting or other related business course Can be a fresh graduate or with 1-2 years of experience in accounting or finance industry
Employment Type
Full Time
