Customer Support Representatiave
Customer Support Representatiave
Posted on :
04-07-2025
Employer Active
1 Vacancy
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Monthly Salary
25000 - 35000
Vacancy
1 Vacancy
Posted on :
04-07-2025
Job Description
Position Title: Customer Support Representative
Work Set-up: Work from Home
Salary: Php 25000 Php 35000
Schedule: Monday to Friday 6:00 AM 3:00 PM PHT
We are looking for a professional and service-oriented Customer Support Representative to serve as the first point of contact for both new and existing customers of a well-established Australian service provider. This role is focused on handling inbound phone inquiries providing accurate service and pricing information and ensuring exceptional customer experiences.
The ideal candidate has experience supporting international clients especially in the Australian market and is comfortable using job management systems like Simpro or similar platforms.
Responsibilities as a Customer Support Representative:
Answer inbound calls from new and existing customers in a professional and timely manner
Serve as the first point of contact for inquiries about services pricing scheduling and general information
Provide clear and helpful responses to customer questions and guide them through the service process
Accurately log inquiries interactions and follow-ups in the job management system (Simpro or similar)
Escalate complex inquiries or service requests to appropriate internal teams
Maintain a customer-focused attitude while handling multiple requests and tasks
Collaborate with the broader team to improve customer experience and service efficiency
Stay updated on company offerings service coverage and promotions
Requirements
Qualifications as a Customer Support Representative:
At least 3 years of proven experience as a Customer Support Representative or similar role
Experience supporting Australian or international customers in a remote setting
Strong communication and interpersonal skills with a customer-first mindset
Knowledge of Simpro or similar job management systems is a strong advantage
Familiarity with service-based industries (maintenance trades or technical support) is a plus
Excellent phone handling skills and ability to remain calm and clear under pressure
Tech-savvy and capable of learning internal systems quickly
High attention to detail and ability to follow through on customer issues
Strong English proficiency both verbal and written
Benefits
Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where work-life balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Company-provided full set-up for desktop/laptop with a back-up internet
Free pre-employment Medical Assessment (T&C apply)
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISO-certified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.
Website: www.
Career Portal: and LinkedIn: Boomering Inc.; Boomering Careers
Qualifications as a Customer Support Representative: At least 3 years of proven experience as a Customer Support Representative or similar role Experience supporting Australian or international customers in a remote setting Strong communication and interpersonal skills with a customer-first mindset Knowledge of Simpro or similar job management systems is a strong advantage Familiarity with service-based industries (maintenance, trades, or technical support) is a plus Excellent phone handling skills and ability to remain calm and clear under pressure Tech-savvy and capable of learning internal systems quickly High attention to detail and ability to follow through on customer issues Strong English proficiency, both verbal and written
Employment Type
Full Time
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