IT Support Associate
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Job Description
User Support
- Provide first-level IT support to staff for hardware software email Teams printing and internet connectivity. - Log and track service requests/incidents using the official ticketing system (e.g. ServiceNow). - Support user onboarding and offboarding including account setup and equipment allocation.
Infrastructure Support
- Monitor and maintain RH LAN/WAN infrastructure including network switches routers wireless access points and UPS. - Perform basic troubleshooting of network and telephony systems under IMDT guidance. - Ensure proper organization of cables equipment labeling and power management.
Asset Management
- Register and tag IT assets in accordance with IMDT and ASD guidelines. - Maintain updated inventory of IT equipment. - Assist in asset movement returns and disposal following IMDT procedures.
IT Policy Compliance
- Enforce adherence to IMDT standards and IT governance policies. - Ensure use of only authorized systems devices and software. - Report and document any non-compliance or violations.
Video Conferencing Support
- Operate and troubleshoot POLY video conferencing systems and meeting room AV setups. - Coordinate remote sessions and assist users in virtual meetings.
Other Duties
- Provide basic assistance during office relocations or setup of new workstations. - Coordinate with local service providers and vendors as instructed by IMDT. - Participate in IT audits or compliance assessments if required.
Requirements
- Education:
Employment Type
Full Time
