Medical Virtual Assistant - Virtual Assistant
Medical Virtual Assistant - Virtual Assistant
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Job Description
This is a remote position.
Are you an experienced and highly professional virtual assistant with a background in medical administration Our client a leading physical therapy practice in Illinois is seeking a dependable and detail-oriented Medical Virtual Assistant to support daily clinic operations and ensure a seamless patient experience.
This clinic specializes in one-on-one outpatient orthopedic and sports rehabilitation offering both hands-on care and return-to-sport programs within a fully equipped 15000-square-foot gym. Their team is dedicated to helping patients recover holistically and return to the activities they love.
Responsibilities
Patient Communication & Scheduling
Answer patient inquiries via phone text and email using platforms like Yahoo Mail Comcast Business and
Manage appointment scheduling confirmations rescheduling and waitlists
Assist with new patient intake and upload virtual charts to the EMR system
Provide accurate and empathetic responses to patient questions about physical therapy insurance and billing
Send and receive medical records including coordinating payment collection for record requests
Insurance & Billing Support
Verify insurance coverage and obtain necessary pre-authorizations
Update patient files and explain insurance benefits clearly and professionally
Collect and track payments send payment logs and ensure payment confirmations
Follow up with patients for updated billing information when needed
Administrative Support
Manage therapists schedules and coordinate daily appointment logistics
Maintain accurate electronic medical records using WebPT and WebPT Billing
Generate invoices and basic reports
Support general administrative duties such as document preparation and internal communication
Requirements
Prior experience as a medical virtual assistant or front office coordinator in a healthcare setting
Proficiency with WebPT EMR and billing systems preferred
Excellent communication skills both written and verbal
Calm professional demeanor when working with anxious or demanding patients
Strong organizational and time-management abilities
Comfortable handling confidential patient information and financial transactions
Tools You Will Use
WebPT (EMR & Billing)
Yahoo Mail Comcast Business (VoIP)
Internal systems for payment tracking scheduling and communication
Work Schedule & Training
Full-time role aligned with U.S. business hours
Two-week training period with the current front office coordinator
Ongoing support and integration into the existing team structure
This is a high-expectation high-support environment. The ideal candidate is reliable solutions-oriented and able to work independently while collaborating closely with a committed clinical team. You ll be the first point of contact for patients and play a key role in ensuring the clinic runs smoothly each day.
Professionalism empathy and clear communication are essential.
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
