Patient Experience Coordinator
Patient Experience Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Looking for a company that truly values you Join Fort Dodge Physical Therapy!
We are a physical therapist-owned outpatient clinic in Fort Dodge Iowa seeking a full-time (30-36 hours/week) Patient Experience Coordinator to support our busy clinic. The ideal candidate has front office experience (medical background a plus) excellent customer service skills strong attention to detail a positive attitude and a collaborative spirit.
Be a part of a supportive team that prioritizes both patient care and employee satisfaction.
Essential Functions and Responsibilities:
- Patient Interaction & Front Desk Support
- Greeting patients and visitors with a positive and welcoming first impression provide courteous professional and compassionate assistance. Respond to inquiries by offering non-medical information or directing individuals to the appropriate person or department.
- Appointment Scheduling
- Schedule reschedule and cancel patient appointments in accordance with clinic policies. Ensure daily schedule is maintained efficiently to support smooth clinic operations.
- Insurance & Benefits Navigation
- Assist patients in understanding their insurance coverage by coordinating with insurance providers and verifying benefits to support informed decision-making.
- Team Collaboration & Communication
- Work independently and as a part of a team to complete daily responsibilities. Stay informed about clinic and organizational updates by attending meetings reading emails and reviewing materials on the company intranet.
- Confidentiality & Compliance
- Maintain patient confidentiality and adhere to all HIPAA and organizational privacy regulations.
- Productivity Tracking & Data Entry
- Accurately record and monitor daily weekly and monthly metrics. Perform basic data entry and administrative duties as assigned
- Schedule
- Work a consistent and reliable schedule during regular business hours.
- Additional Duties
- Perform other tasks and responsibilities as assigned by Clinic Director to ensure the effective and smooth operation of the clinic.
Knowledge Skills and Abilities:
- Demonstrated commitment to delivering excellent customer service in a healthcare or service-oriented environment
- Strong interpersonal skills with the ability to communicate effectively and professionally with patients physicians and other members of the healthcare team.
- Proficient in data entry and comfortable working within various computer systems and electronic platforms.
- Ability to learn and navigate office software and systems efficiently; experience with Google Workspace is a plus.
- Skilled in operating standard office equipment and technology.
- Prior experience in a medical or healthcare setting is preferred particularly with insurance verification.
- Solid understanding of and ability to follow organizational policies procedures and confidentiality requirements (HIPAA compliance).
- Effective verbal and written communication skills to ensure clear and compassionate interaction with patients and colleagues.
- Team-oriented mindset with the ability to work collaboratively as well as independently.
- Highly organized with strong attention to detail and the ability to manage multiple tasks in a dynamic environment.
Additional Information:
- Equal Opportunity Employer
- 21st Century Rehab is an equal opportunity employer. We are committed to creating an inclusive respectful and equitable workplace for all team members.
- Employment Status
- Employment with 21st Century Rehab is at-will and may be terminated by either party at any time with or without cause or notice in accordance with state and federal law.
- Background Check
- Final candidates may be subject to a background check conducted in compliance with applicable laws and regulations
- Health & Safety
- We follow all current public health guidelines to ensure a safe work environment. Requirements may include routine health screenings or vaccination policies.
For questions please contact Christa at . To apply complete the online application form and upload your resume.
Required Experience:
Manager
Employment Type
Full-Time
