Business Operations Specialist

The Business Operations Specialist provides team support and coordinates business activities across the Operational Excellence function. Working closely with the EGM Operational Excellence and Leadership Team this role proactively supports with operational activities including the monitoring and reporting on progress against strategic plan budget operational performance and engagement. We are seeking someone with excellent time management and communication skills to support a dynamic and fast paced team. 

Typically in this role you will: 

• Act as the primary coordinator on behalf of the Operational Excellence Leadership Team (OpEx LT)
• Facilitate and support team-wide events including All In sessions and the well-being events calendar 
• Work closely with the EGM and LT to monitor and report on progress against the portfolio plan divisional business plans budget customer satisfaction and engagement
• Contribute to the successful delivery of projects in alignment with the portfolio roadmap
• Assist with recurring business processes such as budget planning KPI monitoring and portfolio planning preparation
• Manage Op Ex calendar of events to facilitate transparency of key activities and priorities across the portfolio
• Work with EGM and LT to proactively coordinate engage key stakeholders and prepare management reports and papers including Board COO and Executive Committee papers
• Provide general administration support to the EGM and LT including diary meeting travel and expense management as needed.

Qualifications :

To be successful in this role you will need: 

• Excellent organisation and time management skills
• Stakeholder engagement skills to support multiple leaders 
• Strong interpersonal skills and excellent oral and written communication skills.
• Advanced Excel skills with the ability to provide reporting for the function 
• Demonstrated ability to balance competing priorities strong problem solving and decision-making skills
• Attention to detail 
• Ability to create presentations on PowerPoint and basic reporting skills 
• Experience in a team/project coordinator role business manager or EA role would be valued but not essential

Additional Information :

• BOSS Best Places to Work 2024 credited for its culture engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP Australian HR Awards 2023
• Bronze AWEI Accreditation 2024 Recognised for LGBTQ workplace inclusion.
• Accredited Family Friendly Workplace Supporting work-life balance and inclusivity.
• Hybrid working Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
• Inclusive leave options Flexible public holidays 20 weeks paid parental leave gender affirmation leave womens health leave and paid time off over Christmas.
• Financial benefits Not-for-profit salary packaging to boost take-home pay.
• Locations A team of over 1200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply

If youre passionate about fairness and believe your skills align with this role we encourage you to applyeven if you dont meet every single criterion.

We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.

Remote Work :

No

Employment Type :

Full-time