Client Onboarding Specialist
Client Onboarding Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
ABOUT THE COMPANY
ALIS is the industry leading provider of assisted living specific software. We are a purpose driven healthcare technology company passionate about innovation and using technology to help people by solving real world problems. The ALIS team designs builds delivers and supports our flagship product ALIS (pronounced Alice and stands for Assisted Living Integrated Solution).
CULTURE
At ALIS our culture is rooted in purpose and passion. We show up each day with a positive attitude ready to make a difference. We care deeplyabout our work our clients and each otherand we act with honesty respect and integrity. We thrive on change embracing curiosity and continuous growth.
From creating joyful experiences to delivering high-quality impactful solutions we relentlessly seek excellence in everything we do. Joining ALIS means being part of a collaborative team thats driven to improve lives through innovative software and meaningful connections.
JOB ACCOUNTABILITIES
Learn and establish a solid understanding of the ALIS software
Consult with clients to transform their paper process to electronic; create and document new processes and train staff both digitally and (when the time is right) in-person.
Create customized project plans to help guide both internal and external operations to get ALIS operating smoothly for our clients.
Liaise between departments on clients needs onboarding department needs product feedback and bugs reporting.
Qualifications :
JOB RESPONSIBILITIES
2 years of experience in onboarding a SaaS product.
2 years of EHR implementation experience
2 years of implementing a billing or financial software solution
Experience with G-Suite CRM usage and ticket writing.
Excel skills (including pivot tables and v-lookups) or solid skills with interest in learning.
Strong interest in helping communities and learning about their business as to help consult on process transformation from electronic to paper.
Ideally the right candidate for this role would be located in Chicago but this position is open to candidates from all States if they have previous SaaS onboarding experience with a healthcare product specifically.
Reliable: You show up at work for your team and the clients and look forward to doing it.
Relationship oriented: You have a history of building long term healthy relationships with people and clients.
Organized: You can prepare and execute on project plans.
Calm demeanor: You arent pulled into drama or anxiety but can see clearly in order to help others.
Good communicator: You are transparent with information.
Patient: You do not get frustrated with people that are less knowledgeable or tech savvy than yourself.
Good judgment: You can prioritize needs appropriately.
High integrity: You tell the truth even when it is hard to do so. You avoid drama and gossip and prefer to bond over growth positivity and optimism.
Adaptable and flexible: You dont freak out if plans change or meetings get moved.
Solution oriented: You take ownership to actually solve problems instead of just reporting all of the issues.
Strives for excellence / finding ways to delight clients: Not just someone looking to cross a task off their list but spending time to over deliver and leave the relationship better than you found it. The company and this team commits itself to high standards for reliability and performance.
Technologically savvy: You like to help others troubleshoot technology and hardware issues and you have an interest in new technologies and data.
Additional Information :
Benefits:
8 Company Holidays ( office will be closed)
2 Floating Holidays
10 days of PTO (Year 1)
Subsidized medical dental and vision insurance
401k Plan Up to 4% Matching
Pre-tax Commuter Benefits
Casual Dress
Referral Bonuses
Employee Assistance Fund
Paid Parental Leave
Paid Jury duty & Bereavement Leave
Length of stay rewards
Company bonus pool
HSA and FSA
Life Insurance policy subsidized by Company
ALIS values and promotes diversity. We are an equal opportunity employer and consider qualified applicants without regard to race color religion sex national origin ancestry age genetic information sexual orientation gender identity marital or family status veteran status medical condition or disability. All candidates are subject to a background check.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
