Customer Support Specialist
Customer Support Specialist
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Job Description
Job Description
We are seeking a professional and detail-oriented Customer Support Specialist to join our growing team. In this role you will serve as the first point of contact for clients and customers providing effective and timely assistance. The ideal candidate will have excellent communication skills problem-solving abilities and a commitment to delivering high-quality service.
Responsibilities
Respond to customer inquiries via phone email and internal systems
Resolve product or service issues by clarifying concerns determining the cause and offering appropriate solutions
Maintain records of customer interactions and transactions
Follow up to ensure resolution and customer satisfaction
Collaborate with internal teams to improve customer service procedures
Identify and escalate priority issues when necessary
Qualifications :
Qualifications
High school diploma or equivalent (associate or bachelors degree preferred)
Proven experience in a customer service or support role
Strong written and verbal communication skills
Ability to multitask prioritize and manage time effectively
Proficiency in MS Office and CRM systems
Problem-solving mindset with attention to detail
Additional Information :
Benefits
Competitive salary: $54000 - $60000 annually
Health dental and vision insurance
Paid time off and holidays
Professional development and training opportunities
Clear path for career advancement
Supportive and team-oriented work environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
