Customer Support Assistant
Customer Support Assistant
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Job Description
Job Description
We are seeking a Customer Support Assistant to join our dynamic team in Houston. The ideal candidate will be responsible for providing outstanding service to clients assisting with inquiries resolving issues efficiently and supporting overall customer satisfaction efforts.
Responsibilities
Respond promptly to customer inquiries via phone email and internal systems
Resolve customer complaints with professionalism and empathy
Maintain accurate records of customer interactions and transactions
Assist in onboarding and guiding new clients through company processes
Collaborate with other departments to ensure consistent service quality
Follow communication procedures and company policies
Qualifications :
Qualifications
High school diploma or equivalent required; associates or bachelors degree preferred
1 years of experience in a customer service or administrative support role
Strong verbal and written communication skills
Ability to multitask and manage time effectively
Problem-solving mindset and attention to detail
Proficient in Microsoft Office and CRM software
Additional Information :
Benefits
Competitive salary ($50000 - $60000 annually)
Growth and advancement opportunities within the company
Comprehensive training and development programs
Health dental and vision insurance
Paid time off and holidays
Supportive and collaborative work environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
