Customer Support Assistant
Customer Support Assistant
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Job Description
Job Description
We are looking for a dedicated and detail-oriented Customer Support Assistant to join our team in Houston TX. The successful candidate will be responsible for delivering high-quality assistance to our clients resolving inquiries efficiently and supporting internal processes that enhance the customer experience. This role is ideal for individuals who thrive in a professional fast-paced environment and are passionate about helping others.
Responsibilities
Provide timely and professional responses to customer inquiries via phone email and internal platforms
Assist in resolving product or service issues by clarifying complaints determining the cause and following up on resolutions
Document customer interactions and transactions accurately in the system
Support the customer support team with administrative tasks and reporting
Collaborate with internal departments to ensure consistent service delivery
Maintain up-to-date knowledge of company products and services
Qualifications :
Qualifications
High school diploma or equivalent; associate or bachelors degree is a plus
Previous experience in customer service or administrative support preferred
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Proficiency in Microsoft Office (Word Excel Outlook)
Ability to work independently and as part of a team
Additional Information :
Benefits
Competitive salary ($52000 $58000 per year)
Opportunities for professional growth and development
Comprehensive training and onboarding
Supportive and team-oriented work environment
Paid time off and holidays
Health dental and vision insurance
Retirement savings plan options
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
