Customer Account Representative
Customer Account Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a Customer Account Representative to join our growing team in Chicago. The successful candidate will act as a key liaison between clients and internal teams ensuring satisfaction managing inquiries resolving issues and supporting account growth. This position requires a proactive attitude strong communication skills and a commitment to delivering outstanding customer service.
Responsibilities
Serve as the primary point of contact for assigned customer accounts
Resolve customer inquiries concerns and issues promptly and professionally
Manage account information and ensure all records are accurate and up to date
Collaborate with internal departments to meet customer needs and improve service delivery
Analyze account performance and provide insights to improve client satisfaction
Assist in developing client relationships to identify new opportunities
Follow up on service quality and client feedback to ensure ongoing satisfaction
Qualifications :
Qualifications
Bachelors degree in Business Administration Communications or related field (preferred)
1-3 years of experience in customer service account management or client relations
Strong interpersonal organizational and problem-solving skills
Proficiency in Microsoft Office Suite and CRM tools
Ability to work independently and manage multiple tasks efficiently
Excellent written and verbal communication skills
Additional Information :
Benefits
Competitive salary ($60000 $69000 per year)
Growth opportunities within a supportive team environment
Professional development and training resources
Health dental and vision insurance
Paid time off and holidays
Collaborative and inclusive workplace culture
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
