Claims Service Officer
Claims Service Officer
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Job Description
We are looking for a talented individual with the right skills and knowledge who want to join in our mission of being by your side for life to positively impact Australians.
In this role you will:
- Perform claims administrative tasks in support of the Case Managers
- Participate in the development of improved procedures for the administration of claims
- Receive initial notification of claims and implement action check policy status record on system and send claim forms
- Acknowledge receipt make up claim file attach underwriting documentation and attach applicable policy wording
- Arrange periodical benefit payments and payment of service provider accounts
- Process claim payments following instruction from the Case Manager
- Co-ordinate Surveillance Rehabilitation and Independent Medical Examination referrals
Qualifications :
- Previous experience in similar role within Financial Services/ Insurance Industry
- Exceptional customer service to clients and ensure agreed service standards are met
- Experience with Cloas or L400 is highly desirable
- Demonstrated ability to work both in a team and autonomously
- Excellent analytical skills and methodologies high attention to detail
- Good relationship management and negotiation skills
- Accurate data input and sound knowledge of MS Office suite
Additional Information :
TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:
- An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change
- Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
- We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.
- Need adjustments during the recruitment process Let our team know by getting in touch with us here - were here to support you.
Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems.
As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
