Clinical Pharmacist - Navigation
Clinical Pharmacist - Navigation
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Job Description
ABOUT THE ROLE:
The Clinical Pharmacist Navigation is a member of the Rightway PBM Clinical Operations team. This role will be key in delivering on the pharmacist in the family approach to engaging our members. We are looking for an experienced clinical pharmacist to engage with our members in a caring and empathetic manner. Written and verbal communication skills will be critical when interacting with members on the phone via email and via the chat function on the Rightway app. A willingness to go the extra mile to provide outstanding customer service is an essential requirement of this role.
WHAT YOULL DO:
- Guide members as if you are the Pharmacist in the Family to help members manage their medications and disease states
- Engage with members via phone chat and email to provide a white glove/concierge experience for members
- Go above and beyond to answer member questions about all things pharmacy related
- Perform core Pharmacist duties including prospective/retrospective drug utilization reviews comprehensive medication reviews and recommending changes to patients drug regimens
- Partners with Rightways Navigation team where needed to provide holistic support to members
- Engages with providers to address medication gaps in therapy for patients drug therapy recommendations formulary compliance and serve as a subject matter expert on medications
- Contributes to the Pharmacy & Therapeutics process in the research preparation and presentation of drug monographs therapeutic category reviews and clinical policy development. Ensures that these processes meet or exceed regulatory and best practice standards
- Supports prior authorization review process as needed regarding drug product selection and formulary compliance to ensure quality of care
- Effectively collaborate with third-parties in the administration of Rightways clinical pharmacy strategy
- Responsible for achieving productivity and quality of work metrics for clinical pharmacy interactions
- Contribute to the design and evolution of technology-enabled processes to create a scalable clinical pharmacy operation
- Ensures regulatory standards are consistently met
WHO YOU ARE:
- Pharmacy degree required PharmD preferred. Managed Care or other pharmacy residency preferred
- 3 years in direct patient care such as PBM clinical operations or Health Plan Pharmacy Department or provision of Medication Therapy Management services
- Pharmacy License: Required: State of residence. Preferred: Multi-state licenses and/or be willing to attain licensure in additional states
- Core operating hours are weekdays within 8 am Eastern Time and 8 pm Pacific Time but may be required to work an evening or weekend shift in the future as Rightway grows. On call approximately once every two months
- Empathetic detail-oriented intellectually and clinically curious good listener ability to challenge status quo values exemplar
- Great clinician effective & creative problem-solver ability to prioritize and manage through change. Solid communication skills ability to lead projects and influence others even without direct reporting line ownership
- Occasional travel may be required
BASE SALARY: $120-$128K
CYBERSECURITY AWARENESS NOTICE
In response to ongoing and industry-wide fraudulent recruitment activities (i.e. job scams) Rightway wants to inform potential candidates that we will only contact them from the @ email domain. We will never ask for bank details or deposits of any kind as a condition of employment. If you have any questions about a suspicious interaction with Rightway please feel free to reach out to us at
ABOUT RIGHTWAY:
Rightway is on a mission to harmonize healthcare for everyone everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patients care journey through a modern mobile app. Rightway is a front door to healthcare giving patients the tools they need along with on-demand access to Rightway health guides human experts that answer their questions and manage the frustrating parts of healthcare for them.
Since its founding in 2017 Rightway has raised over $130mm from investors including Khosla Ventures Thrive Capital and Tiger Global at a valuation of $1 billion. Were headquartered in New York City with a satellite office in Denver. Our clients rely on us to transform the healthcare experience improve outcomes for their teams and decrease their healthcare costs.
HOW WE LIVE OUR VALUES TO OUR TEAMMATES:
Were seeking those with passion for healthcare and relentless devotion to our goal. We need team members who will:
- We are human first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with whether it be our members our clients or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen toand heareach other we celebrate our differences and similarities we are present for each other and we strive for mutual understanding.
- We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries other leaders and other challenges. We use ingenuity and resourcefulness when faced with tough problems.
- We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution we actively listen to one another approach it with a yes and mentality and assume positive intent. Once a decision is made we align and champion it as one team.
- We cultivate grit
Changing healthcare doesnt happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations we value persistence. We embrace failure as a stepping stone to future success. On this journey we seek to act with guts resilience initiative and tenacity.
- We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team we each play a crucial part in our members care and take that responsibility seriously. When faced with an obstacle we are kind respectful and solution-oriented in our approach. We hold ourselves accountable to our clients and our members success.
Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes beliefs background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit qualifications need and performance.
Employment Type
Full Time
