Guest Service Center Agent
Guest Service Center Agent
Posted on :
04-07-2025
Employer Active
1 Vacancy
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Job Description
Join our dynamic team as a Guest Service Center Agent at our luxurious resort in Mai Khao Thailand! Were looking for an enthusiastic and customer-focused individual to provide exceptional service to our guests in this tropical paradise.
- Anticipate and fulfill guest needs handling inquiries with a helpful and attentive manner
- Maintain comprehensive knowledge of our hotel products including room types rates facilities and promotions
- Ensure the highest standards of service and maintain a positive attitude in all guest interactions
- Take personal responsibility for guest satisfaction following up on issues in a timely manner
- Proactively suggest alternatives and innovative solutions to meet guest needs
- Develop close working relationships with all hotel departments to ensure seamless service
- Attend daily shift briefings hotel events and training sessions to enhance professional skills
- Manage check-ins check-outs and guest requests efficiently using our property management system
- Promote and upsell hotel services and amenities to maximize guest satisfaction and revenue
- Assist with concierge services providing local area information and recommendations
Qualifications :
- Strong focus on customer service with a friendly and empathetic demeanor
- Excellent communication skills with fluency in English; basic Thai language skills are a plus
- Prior experience in hotel front office operations or related customer service role preferred
- Proficiency in MS Office and familiarity with Property Management Systems (PMS)
- Ability to work flexible hours including shifts weekends and public holidays
- Detail-oriented with strong organizational and multitasking abilities
- Adaptability to work in a fast-paced dynamic environment
- Knowledge of Thai culture and customs to enhance guest experiences
- High school diploma or equivalent; hospitality-related degree is a plus
- Positive attitude and team-oriented mindset
- Problem-solving skills and ability to make decisions under pressure
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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