Contract Lifecycle Management User Experience Specialist
Contract Lifecycle Management User Experience Specialist
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Job Description
We all have a critical role to play and add value. Here is how this role will help:
Daily Operations & Steady-State
- Serve as the primary point of contact for internal stakeholders regarding day-to-day usage of the CLM platform.
- Collaborate with internal support and vendor teams to resolve issues document incidents and ensure timely follow-up.
- Maintain a knowledge base or FAQ for recurring issues and guidance.
- Track SLA performance and escalate operational risks or bottlenecks flagged
User Experience Feedback Loop & Continuous Improvement
- Conduct regular training refreshers check-ins and feedback sessions with stakeholders.
- Analyze feedback to identify pain points and opportunities for platform enhancement.
- Partner with technical teams to prioritize user-centric improvements.
- Assist in testing and validation of new features integrations or configuration changes before release
- Translate complex technical issues into user-friendly explanations.
Governance Participation
- Monitor KPIs and SLAs related to platform uptime issue resolution and user satisfaction.
- Participate in change advisory board meetings and act as the business advocate.
Qualifications :
At Syngenta we are highly people focused we look for professionals who are engaged collaborative and excellent in execution. Leaders are expected to communicate effectively develop teams and lead by example. Our industry and our function are changing rapidly so we are looking for new team members with a strong desire to develop themselves.
You will be a great fit if you have:
- Law degree preferred
- 3 years of experience in application support user success customer experience or platform governance roles.
- Familiarity with Contract Lifecycle Management tools (e.g. Onit Icertis DocuSign CLM Ironclad etc.) preferred.
- Strong communication and stakeholder management skills.
- Excellent communication and organizational skills
- Strong ability to translate feedback into process improvements
- Experience supporting legal procurement or commercial contract workflows preferred
- Familiarity with service desk processes ticketing tools and basic system administration (a plus)
Additional Information :
Our efforts to become a really good place to work:
- Dynamic and international team with great atmosphere
- Possibilities to learn and grow
- High quality office environment
- Possibility of working from home
Discover more about Syngenta Budapest Center by visiting our official website: Link
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment hiring training promotion or any other employment practices for reasons of race color religion gender national origin age sexual orientation marital or veteran status disability or any other legally protected status.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
