Complex Training Supervisor (Maternity Leave 9 month contract)

A Complex Training Supervisor will act as a change catalyst for cultural and organizational transformation through the development of functional excellence among Team Members.

This is a 9-month contract position that requires travel to other Hilton hotels in the GTA.

What will I be doing

As a Complex Training Supervisor you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hiltons comprehensive training framework. Specifically a Complex Training Supervisor will perform the following tasks to the highest standards:

• Support departments in developing cutting edge functional excellence and in developing leadership capabilities
• Act as a change catalyst in the cultural and organizational transformation of the Hotel
• Provide key input of Training aspects for all activities and plans of the Hotel
• Support individual and team development career development and training and experience-based learning
• Provide career coaching to Team Members and Leaders
• Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments
• Partner with department to deliver training programs and other organizational and leadership development interventions
• Monitor and conduct learning and development reviews with each department
• Prepare annual training plans and training calendars for the hotel
• Roll out and track all required Hilton training programs from all departments including but not limited to compliance legal safety brand and quality
• Roll out and facilitate in conjunction with the Hotel HR teams Hilton training programs including New Hire Orientation service skills training etc.
• Travel to Hilton properties in the Greater Toronto Area

EOE/AA/Disabled/Veterans

What are we looking for

A Complex Training Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Thorough knowledge and experience with modern learning and development tools and techniques
• Excellent communication and presentation skills
• Excellent people management skills
• Demonstrated ability to develop interpersonal relationships
• Committed to delivering a high level of customer service both internally and externally
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work independently and as a team player
• Proficiency at an intermediate to advance level with computers and software including MS Office suite.
• Ability to travel within the Greater Toronto Area (GTA).

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Tertiary qualifications or other collegiate-level degree in Training or Human Resources
• Previous experience in Hotels

What will it be like to work for Hilton

Since being founded in 1919 Hilton Worldwide has been a leader in the hospitality industry. Today Hilton Worldwide remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

Hospitality - Were passionate about delivering exceptional guest experiences.

Integrity - We do the right thing all the time.

Leadership - Were leaders in our industry and in our communities.

Teamwork - Were team players in everything we do.

Ownership - Were the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes in our Team Members:

• Living the Values

• Quality

• Productivity

• Dependability

• Customer Focus

• Teamwork

• Adaptability

What benefits will I receive

You will be offered a competitive benefits package. As a team member you will also become eligible to receive discounts products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

ACCESSIBILITY

Hilton Hotels and Resorts are committed to providing equality of services access to facilities for all our guests. For more information on this hotels Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at or callAODA.